Sales Customer Service
Resume:
Denisha S. Glenn
Westin Park Dr
*************@*****.*** Locust
Grove, GA 30248
Thorough, adaptable, and reliable Professional that has 8+ years of
experience, mostly in the areas of retail sales and customer service.
Creative, loyal, and persuasive professional that excels in project
management, planning and execution, problem solving, building key
relationships with customers and management, providing quality customer
support and satisfaction, and adaptability to various geographical regions.
Accomplished team leader has been recognized consistently by employers,
customers and peers for functional and service excellence.
Excellent communicator, leader and decision-maker have acquired most of
this experience through continuous professional education and hands-on
experience. Excels in bringing resources together to help achieve
established targets and goals for a company or an organization; accustomed
to working in creative and demanding work environments. Outstanding team
leader effectively coordinates communications, information, and highly
skilled professionals to meet consumers' needs and evaluate progress while
assuring smooth, efficient projects and sales activities. Strong
interpersonal, written, and verbal communicator, who delivers effective
presentations, manages change and maintains collaborative relationships.
( Project Management/Planning/Execution ( Skillful in Persuasion &
Communications
( Experienced Sales Professional ( Attainment of
Operational Assets
( Strategic Planning & Leadership ( Eager & Attentive Learner
( Productivity & Efficiency Improvement ( Relationship
Builder/Customer Satisfaction
( Revenue Goal/Growth ( Creative Decision Maker & Problem
Solver
Professional Experience
Wal-Mart Stores, Inc 2009 -
Present
Sales Associate/Team Leader
McDonough, GA
. Reports to Departmental Manager as well as the Corporate Store Manager
while supporting articulating, and facilitating the vision and marketing
strategies of The Wal-Mart Corporation
. Awarded yearly bonuses and additional compensation for maintaining and
surpassing inventory accuracy goals
. Drives to achieve financial and sales goals by managing customer
inventory flow by maintaining customer service fill levels through
appropriate supply channels and collaboration with upper management.
. Enters data into complex Wal-Mart Smart System, a database second only to
the US military, to ensure accurate and precise inventory flow.
. Utilizes management software systems and use procedures to integrate the
computerized system with practical real world examples.
. Improves company's financial profitability by tailoring merchandise to
appeal to customers; primary done through effective interpretation of P&L
reports, floor plans, and store modules
. Designs, organizes product assortments, and replenishes apparel on sales
floor to ensure a satisfying shopping experience for customer
. Assist in other areas of the organization in a fast paced environment by
going above and beyond the call of duty by operating the switchboard for
the entire facility
Wal-Mart Stores Inc. 2002 - 2009
Sales Associate/Team Leader
Meridian, MS
. Awarded "Employee of the Month" for providing outstanding customer
service by acknowledging the customer, exceeding customer expectations,
and surpassing financial goals.
. Recruited by Corporate Store Management Team to participate in the set-up
of a newly constructed Wal-Mart Store in another region.
. Served as Lead Sales Associate in absence of department manager to help
develop and train all support staff
. Designed, implemented, and planned all customer sales based activities
and events outside the store including but not limited to Holiday sales
promotions, seasonal change events, and sporting experiences.
. Served as a key team member with the overall responsibility of day-to-day
management of store safety and compliance to ensure a safe work
environment.
. Recognized for excellent safety compliance by being with the organization
eight years "Accident Free"
. Identified clear efficient methods to correct problematic issues with
inventory flow by carrying out the inventory processes to help improve
replenishment and reduce shrinkage while maintaining productivity levels,
service levels, and inventory accuracy, and customer satisfaction.
. Assigned to cross-functional teams integrating sales, operations, and
store management with the objective to provide the best shopping
experience to every customer.
. Managed the complete project of building, designing, and displaying
merchandise on the sales floor in assigned work area.
Education & Technical Skills
Mercer University
Bachelor of Liberal Studies in Communication & Education, 2010
McDonough, GA
East Central Community College
Associates of Arts in Education, 2008
Decatur, MS
Microsoft Office Suite ( Data Entry
References Gladly Provided Upon Request
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