Quality Assurance Project
Resume:
Aurelia Washington
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6834 Topsfield Drive . Dallas, TX 75231-5714 . 214-***-****[h] . 214-
725-6585[c] . ********@*******.***
SUMMARY
Experience as a Business Systems Analyst, QA Analyst, and IT Project Lead
in software development, with projects in the banking, mortgage/financial
services, telecommunications, travel/transportation, and retail
industries. Full system development life cycle experience from inception
to completion including RFP/RFI, business case, requirements gathering,
use case development, testing/QA, training, documentation, project
planning, and ongoing customer/product support. Strong customer service
orientation with commitment to quality. Additional experience creating
user documentation, procedural job aids, and conducting user training.
PROFESSIONAL EXPERIENCE
COUNTRYWIDE HOME LOANS/BANK OF AMERICA, Plano, TX
December 2004 - June 2009
Business Systems Analyst
(4.5 years)
. Managed projects and system design to support builder and loan
related applications and initiatives.
. Acted as liaison to users, development, management and other
departments.
. Gathered requirements, wrote specifications, data/system flow
diagrams and supporting project documentation.
. Developed and documented user training materials.
. Conducted "Train the Trainer" sessions.
. Performed quality assurance testing; created test scenarios, test
plans, and conducted user acceptance testing.
. Generated queries and reports.
. Followed procedures relating to source control, change management,
and project methodology. Also served as Database Analyst, performing
database maintenance, providing technical consultation, and
maintaining source control for Access-based applications.
COMERICA BANK TEXAS, Dallas, TX
February 2004 - December 2004
Account Service Representative
(10 months)
Analyzed and provided responses to problem reports and information
requests from customers and other departments.
BENEFITMALL, Dallas, TX
August 2001
- May 2002
IT Business Analyst
(10 months)
. Interacted with business groups to understand client issues,
facilitate and lead requirements gathering/definition, assess project
feasibility, identify potential usability issues and coordinate
systems changes to meet client needs.
. Served as the liaison between the business units, project managers,
quality assurance and development teams to resolve problems, analyze
client processes, and recommend solutions to business
issues/processes.
. Developed project artifacts, including business, functional and
technical requirements, test cases, and process flow diagrams for
application development.
. Created test plans and test case/test scenario templates for web site
redesign.
RENAISSANCE WORLDWIDE, INC., Dallas, TX
May 1998 - August 2001
Quality Assurance Analyst (Consultant)
(4 years, 4
months)
. Conducted software testing and associated testing documentation.
. Documented and reported results of testing.
. Developed and executed test cases to support application, system,
regression, and user acceptance testing.
. SABRE SALEMaker - The SALEMaker application was used to market, sell,
setup and configure travel agencies and other related businesses for
use with SABRE's systems.
. MCI WorldCom - Executed QA testing for next generation service node
products, service surround, and corporate communications products.
AJILON, Dallas, TX
November
1997 - April 1998
Quality Assurance Analyst (Consultant)
(6 months)
. Performed software testing and created project documentation.
. Defined and documented test scenarios and results of testing.
. Reported testing results to team lead for follow up with development
team.
. Developed and executed test cases for application, system,
regression, and user acceptance testing.
. CompUSA - Merchandise Authorization System - Conducted system
software integration testing.
GREYHOUND LINES, INC., Dallas, TX
October 1994 - October 1997
Business Systems Analyst II
(3 years)
. Performed system analysis and design to support business needs and
provide technology solutions.
. Acted as liaison to customers, external vendors, management and other
departments.
. Provided research, analysis and business cases to support technology
projects.
. Gathered requirements; wrote specifications, test plans, and
supporting project documentation.
. Researched and resolved production issues, and enhancement requests.
. Researched and evaluated technical solutions used in creating
RFI/RFPs to support software build/buy decisions and evaluate vendor-
supplied solutions.
. Created user documentation and procedural job aids.
. Defined, improved, and reengineered business processes and procedures
to ensure optimum efficiencies within Customer Relations and
Accounting departments.
. Acted as Project Coordinator, planning meetings, coordinating
resources, and maintaining project plans.
. Aloha POS for Food Service System - Successfully implemented Aloha
point of sale system for the Food Services operation. Acted as
Project Lead through the full system development life cycle from
RFP/RFI, vendor software evaluation, product demonstration,
selection, integration, installation, training, and documentation.
Eliminated franchise fees to Burger King, McDonalds, and others,
streamlined food service processes and back office accounting,
providing savings and revenue of $6,000,000 annually.
. Central Information System - Assisted in the development and
maintenance of a centralized information database.
EDUCATION & TRAINING
Bachelor of Business Administration from SOUTHERN METHODIST UNIVERSITY,
Dallas, TX
Emphasis: Management Sciences & Computers
Experience with/knowledge of several design and project methodologies:
Systems Development Life Cycle (SDLC), Agile, JAD, RAD, and PMI
Tools and Platforms include AS/400, Lotus Notes, Mercury Quality Center,
Mercury Test Director, Microsoft Excel, NetMeeting, Outlook, Project,
PowerPoint, Sharepoint, Visio, WebEx, Word; Microsoft Windows
XP/NT/2000/9x
Web Technologies: ASP, HTML, JSP, .NET, VB Script, XML
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