Manager High School

Gary McKenzie

**** *** **** *** ******* *****

205-***-**** *********@*******.***

***********@****.***

CAREER OBJECTIVE

To obtain a great IT career that utilizing my hands-on technical training and work experience. Experienced and

knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier Two or

Tier Three Technical Support, Tier One Web development and/or Java development.

PROFESSIONAL QUALIFICATIONS

• Motivated individual with ability to multi-task in a fast-paced environment

• Experienced and knowledgeable information Technology Professional seeking to contribute training and

acquired skills within a Tier One Technical Support and/or Help Desk role.

• Work well independently, or in a group setting providing all facets of computer support such as troubleshooting,

installations, and maintenance.

• In-depth knowledge and understanding of numerous software packages and operating systems.

• Skilled in providing Customer and End-User Help Desk Support.

• Easily identify and resolve technical issues and concerns.

• Excellent communication and presentation capabilities.

RELATED SKILLS

MS Office Dream Weaver Sony Vegas Software Support

Hardware Support DOS Database Management Web Development

Visual Basic Java Networking Typing Speed of 60wpm

EDUCATION

High School Diploma Pleasant Grove High School, May 2005

A.A.S. Information Technology Bevill State Community College, May 2009 Graduate

WORK EXPERIENCE

Best Buy Geek Squad, Hoover AL

Senior Counter Int. Agent May 2009 – Current

• Checking customers in for Diagnostic and Repair

• Performing data back-ups

• Troubleshooting hardware and software

• Performing Operating system restore

• Installing hard drives, Cd/dvd drives, and power supplies

• Network troubleshooting

• Educated and Growing Experience of Old and New Technology. Clear Understanding of Computers, and Software. Handheld

Devices, Expert problem-solver. Sorts through complex issues and conducts comparative analysis.

• Managing over 10 Technicians, and assigned technical duties daily for sales and to prepare repair lists for each technician.

• Resolve Customer issues, maintain schedules and Zoning Sheets for each Tech.

• Involved in busy "Break and Fix environment". Experienced knowledge and know how of Windows Operating Systems such as:

MS-DOS, Windows95, 98, 2000 Pro, Windows 2003 Server, Windows XP Home, Pro and all Vista Suites.

• Networking Knowledge and Topology comprehension, Wireless and Wired Hub's Switches, Router's. Ethernet cards including

Gigabit, (10/100/1000) 802.11a,b,g,n protocols. TCP/IP, DNS, IP Tables, File sharing within Windows.

• Bluetooth protocols and connection setup with multiple devices. (Including Printers and Cellular Communication

Hardware).Hardware Knowledge of all PC components. Data recovery of Customers PC's and notebooks, some PDA's. Monthly

Windows Restore of all Company Workstations for security and Corporate Policy's. RAID 0 Configuration monthly.

• Hardware and Software Diagnostics performed Daily, Hard drive testing of bad sectors and/or crash. Hardware Testing of Video

Cards, Motherboards, Memory Modules, Chipsets, IDE cables, wiring, CPU fans and cooling fans. Power Supply Testing and

replacement. Optical Drives. Diagnostic and Stability Testing of Windows Environment in Safe and Normal Mode, Registry

Gary McKenzie

1404 Red Rock Cir Alabama 35127

205-***-**** *********@*******.***

***********@****.***

Entries, Activity Log, corrupted .DLL's .Sys .CAB .EXE . System32 files including virus activity locations.

• Installation of Anti-Virus Software and Configuration with Firewalls. Disinfection of Virus' and Malicious software such as

Malware and Desktop High jacking and exploited DLL's. If needed would perform "Soft Installation" or repair of Windows.

• Educated and Growing Experience of Old and New Technology. Clear Understanding of Computers, and Software. Handheld

Devices, Expert problem-solver. Sorts through complex issues and conducts comparative analysis.

Collaborative and Excellent team player.

Operating Systems: Windows 98/2000/NT/XP,Vista

Languages: Visual Basic, Java

Accomplishments: Gained Trust and Customer Relationships to drive higher revenue. Within a month of Employment

earned the label of "Most Driven Technician to succeed." With the help of our Supervisor and Service Manager, we

organized a system to alleviate stress on Techs for Expedited Turnaround time of PC repair, helping gross more in Tech

Service's sold to Clients in a more comfortable experience, Including a Tracking Process for the Technicians to learn and

succeed with.

Wysonng Movie Theater, Homewood AL

Staff Leader May 2005 – June 2007

• Perform staff supervision

• Provide expert advice and one-on-one training

• Safe Deposit and Count

• Projectionist

Norred Security, Homewood AL

Officer August 2007 – May 2009

• Hourly patrol

• Maintain daily reports

Reference

Mrs. McAdams – Programing instructor 205-***-****

Mrs. Vinzant – Software and Hardware Tech 205-***-****

Tony White – Geek Squad Supervisor 334-***-****

Sheron Reid – Geek Squad Manager 205-***-****

Contact this candidate