Customer Service Quality Assurance
Resume:
Francis J. Krasovic
Oradell, NJ 07649
**********@*****.***
Objective: To secure a supervisory or team lead position in the distribution, logistics or supply chain field that
will utilize my 7 years of distribution supervisor experience.
Strong emphasis on identifying key workplace procedures and streamlining processes.
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• Advanced level skills in all MS Office programs, including Visual Basic and Visio.
Employment History
Distribution Supervisor 11/2007 – 10/2009
North Jersey Media Group Hackensack, NJ
Supervised a warehouse staff to ensure correct staging, distribution and bagging of community newspapers.
Oversaw the delivery of 90,000 community newspapers by 50 contractors throughout Bergen and Passaic
Counties. Maintained a stop/start database for 120 delivery routes, including subsequent follow up and
customer service. Verified accurate placement of home based delivery and supply of newspapers to drop box
locations. Confirmed the inclusion of proper advertising inserts for up to 60 distinct delivery lot numbers.
Lead Zone Supervisor 11/2006 – 10/2007
Newsday Maspeth, Queens NY
Supervised a staff of 45 route inspectors who verified the delivery and content of Newsday advertising
packages in Queens, Manhattan and the Bronx. Counseled and advised route inspectors regarding
correct verification procedures. Filled staffing requirements and audited inspector’s timecards for
accuracy. Verified the contents of advertising bags before delivery and reported errors to management.
Distribution Supervisor 1/2003 – 11/2006
Orlando Sentinel Orlando, FL
Successfully developed and implemented a computer based allocation system to ensure exact
product/lot distribution to multi route contractors. Supervised the warehouse stack out and distribution
of Orlando Sentinel and several national newspapers to 60 contractors and the proper delivery to
260,000 customers and businesses. Developed and maintained residential and commercial delivery
routes as well as the correct placement of coin operated boxes and supply of product therein.
Developed warehouse procedures, work schedules and customer satisfaction requirements. Initiated
and voided contracts between Orlando Sentinel and contractors and ensured correct contractor payment
for special promotions. Coordinated product moves among 6 distribution warehouses. Requisitioned
and verified inventory of a wide variety of delivery bags and warehouse supplies.
Sr. Technical Writer/Department Manager 2/2000 – 9/2002
Melbourne, FL
IntelliNet Technologies, Inc.
Wrote and edited user guides, product data sheets and technical manuals for telephony middleware.
Managed the flow of information between application development teams and technical writing staff.
Developed and delivered daily, weekly, and monthly reports regarding documents progress, lab testing,
and bug fixes. Coordinated schedules with development teams, marketing, and management to meet
customer expectations of documentation quality.
Computer Tech Support 3/1999 – 10/1999
Heathrow, FL
Convergys Corporation
Provided in depth troubleshooting and solutions for DELL home and small business computer users.
Dispatched on site repair technicians. Ordered, dispatched, and tracked hardware for client systems.
Documented Correct Call procedures for 300 customer service representatives. Developed an experimental call
log/action report system.
Shuttle Systems Technician A 1/1985 – 2/1998
United Space Alliance Kennedy Space Center
Off loaded, inspected and performed stacking operations of Space Shuttle booster rockets. Acted as team lead
to ensure mechanical and electrical construction of the Space Shuttle booster rockets. Performed explosive
ordinance connection and testing in compliance with complex paperwork. Acted as team lead to ensure
required tasks were followed to specifications and verified paperwork. Submitted changes in real time to Space
Shuttle documentation.
Security clearance. Employee of the month September 1994.
Petty Officer Second Class 6/1978 – 6/1982
USS Savannah AOR 4
United States Navy
Supervised welding and pipe fabrication shop. Performed oxy acetylene cutting and welding, carbon arc cutting,
electric arc welding, and non destructive testing. At sea and in port fire party leader. Helicopter crash team
leader. Acted as on board Fire Marshall. Honorable Discharge.
Education
Melbourne, FL
Keiser College
A.S Degree in Computer Programming 3/2000
Cocoa, FL
Brevard Community College
A.S. Degree in Space Engineering Technology Completed all 5/1997
A.S. Degree in Quality Assurance Technology
A.A. Degree in General Education as required for future Bachelor's Degree
Currently pursuing a Bachelor’s degree in Business Administration, Management concentration
Areas of Knowledge
Advanced level Microsoft Office Suite including: Visio and Project. Visual Basic for Applications and Word.
Adobe Acrobat, Internet design, systems analysis and design, and tech support.
References
Professional and personal references are available upon request. Please contact me at my e mail address or by
phone. Both are listed at the top of page 1.
Contact this candidate