Customer Service Manager
Resume:
Kevin Moses
***A Bay Park Drive
Brandon, MS ****2
kmoses114@ yahoo.com
Objective ________________________________________________________________
To obtain a job with a dynamic company that will utilize my various skills in sales, client
services, and customer relations.
Skills Summary ___________________________________________________________
Sales Specialist Organizer
u u
Supervisor Educator
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Project Management Counselor
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Team Builder/Player Works Well Under Pressure
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Employment History ______________________________________________________
TDK ACCOUNTING & TAX SERVICES JACKSON, MS
2005 PRESENT
Office Manager (Seasonal)
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Oversee front office operations and provide impeccable customer service
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Manage and supervise business office
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Preparation of tax documents
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Bookkeeping Duties
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Assist customers with appointement and financial service
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SAKS FIFTH AVENUE JACKSON, MS
2009 2010
Credit Services Representative
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Provide customer service
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Provide professional, courteous, helpful service
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Assist customers with credit account
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LOWE’S HOME IMPROVEMENT FLOWOOD, MS
2004 2005
Department Manager
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Supervise 15 employees
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Supervise the following areas: appliances, flooring, home organization and kitchen
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cabinets
Provided quality customer service to customers as needed
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Trained new employees in my areas
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HOME DEPOT JACKSON, MS
2002 2004
Appliance Specialist
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Sell appliances
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Provide quality customer services to customers as needed
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Trained new employees in my area
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BRENTWOOD BEHAVIORAL HOSPITAL JACKSON, MS
2001 2004
Chemical Dependency Therapist
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Conducted (AA) Alcoholic Anonymous Classes with “Big Book Study”
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Conducted team meetings
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Monitored inpatient adult and adolescent unit
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Counseled dually diagnosed clientele and provided them with a structured and safe
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living environment
Exercised therapy methods such as Recreational Therapy and Relapse Prevention
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Therapy
ISABEL ELEMENTARY SCHOOL JACKSON, MS
1999 2001
Educator
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Instructing grades 3rd, 4th, and 5th
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Initiated and conducted a reading program for students with learning disabilities in
u
school
THE WICHITA CHILDRENS HOME WICHITA, KS
1997 1999
u Youth Care Worker
u Attended to the care of abused and neglected youth Crisis Intervention
u Provided clientele with a structured and safe living environment
u Lead groups regarding client’s behavioral growth plan
EDUCATION ____________________________________________________________
Secondary Education, Associate
Pratt Community College 1990 1991
Degree
Pratt, KS
Hutchinson Community 1988 1990
Biology
College
Hutchinson, KS
PROFICIENCIES
Internet
Microsoft Word
Copiers, printers, faxes, etc.
Windows 98 and beyond
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate