Customer Service Quality Assurance

Shameka M. Johnson

*** ******* ** • Brandon, MS *9042 • 601-***-**** • abj49t@r.postjobfree.com

OBJECTIVE

To attain a position as a Technical Support Specialist, Help Desk, or Customer Service Representative.

HIGHLIGHTS OF QUALIFICATIONS

• Over 4 years of experience working in a help desk and call centre environment

• Known for approachability, diplomacy and calm demeanor

• Trained for the use of applications and in technical support methods

• Excellent troubleshooting and logical problem solving skills

• High level of written and oral communication skills

• Creative ability to solve unusual or difficult problems when logical methods have failed

EDUCATION AND CERTIFICATIONS

Microcomputer Technology - Graduation Date: May 2003

Hinds Community College, Pearl, Mississippi

EXPERIENCE

Butler Snow Attorney at Law

Quality Assurance / Imaging Ridgeland, MS

February 2008– Present

• Responsible for large imaging projects, media duplication, and all aspects of large print jobs that require

the use of Z-print software.

• Operate desktop computer to compose and edit correspondence and memoranda from dictation, verbal

direction and from knowledge of policies of established departments/divisions; prepare, transcribe,

compose, type, edit and distribute agendas and minutes of numerous meetings.

• Converting of documents to PDF, TIFF, and export to summation; creates .dii files for loading into

summation.

Staffers Inc

Contract office worker / Jackson, MS

July 2007 – February 2008

• Performed a wide Variety of work assignments

• Held excellent office skills

• Training on Windows 2000 Professional, MS Office, e-mail, Internet connections and

hardware/peripherals.

• Experience using customer service skills in a business setting as a Customer Service Intern

• Attended weekly group and department meetings and shared status updates

OAO Technology

Computer Operator Brandon, MS

January 2005 – May 2007

• Processing of batch jobs, distribution of printed output, system monitoring, maintenance of RF Unit,

Patch Panel, Xplex Unit, Semi Hubs-RS 6000 and other peripherals.

• Troubleshoot equipment, truck mounts, hand held scanning units and other terminals.

• Upgraded and repaired PC hardware

• Performed Data Entry of various processes and offering clerical support as needed.

• Participate in special computer lab projects when applicable

Reference

Available upon request

Contact this candidate