Customer Service Representative

OBJECTIVE

To fulfill your need as a customer service representative, whereby I will

apply my extensive experience in this field with enthusiasm, self-

motivation and an ability to work efficiently in a pressure intense

environment to best serve your clients.

WORK EXPERIENCE

Renaissance imaging at antelope valley hospital

Customer Service Representative, February 2009 - Present

Perform customer service and administrative duties including scheduling and

confirming appointments, intake processing of patients with pre-

registration, insurance verification and x-ray login; assist Spanish

speaking patients with completion of intake paperwork and explanation of

general appointment policies and procedures.

ST. GERMAIN IMAGING INDUSTRY, Lancaster, Ca

Receptionist, December 2005 - December 2008

Performed customer service and administrative duties including scheduling

and confirming patient appointments; compiled and recorded medical charts,

reports and correspondence; interviewed patients for completion of medical

charts; Phone call intake and directed calls to appropriate staff.

HIGH DESERT DENTAL, Lancaster, Ca

Receptionist, May 2001 - October 2003

Performed customer service and administrative duties including scheduling

and confirming patient appointments; filed documentation including records,

consultations, billing, insurance verification; coordinated referrals to

appropriate outside physicians.

american precision, Chatsworth, Ca

Secretary/General Office Clerk, October 2000 - April 2001

Performed customer service and administrative duties including scheduling

and confirming appointments; coordinated accounts receivable bank deposits;

maintained records in a detail intensive system.

mission hills chiropractor, Mission Hills, Ca

Receptionist, February 1996 - September 1999

Performed customer service and administrative duties including scheduling

and confirming patient appointments; maintained correspondence, billing and

records filing system; developed x-rays; patient intake and collection of

co-payments.

EDUCATION

High School Diploma

SKILLS

Bilingual (Spanish); type 35-40 WPM; proficient in Microsoft Word and

Excel.

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