Manager Quality
Resume:
Theresa Lady
Indianapolis, IN 46234
Re: Quality Manager
Ciresi & Ciresi
To Whom It May Concern:
Please find enclosed my resume for consideration in your search for an employee to fill the Quality Manager
position for your customer.
I am seeking to expand my quality assurance and lean manufacturing production expertise. As you can see by
the attached resume, I have experience in all the areas you are looking for, and a great desire to be a part of
your business.
Quality Management (ISO 9001:2000,TS 16949)
Lean Manufacturing
Project Management
Supplier Management
Procurement
I have 27 years of quality assurance and production experience, including 15 years of quality staff management
During the last 10 years I have been trained and participated in the plant continuous improvement and lean
manufacturing initiatives. I have had several customers who required our facility to participate in lean
manufacturing and the Toyota quality management principles.
My expertise covers all aspects of quality and management, including:
• ISO certification, development, surveillance audits.
• ISO data management, CAPA and trend analysis data reporting
• Six sigma planning (green belt)
• Lean Manufacturing and Process Improvement Facilitation
I have developed and maintained outside supplier programs such as: partnerships, contracts, certification and
evaluation, ISO SOP/QCP’s, vendor sourcing regulations, as well as established overall job quality protocol
systems.
I am a pro-active team leader and member, working closely with team and departmental members to
understand the project parameters, define opportunities/obstacles, provide solutions and work closely with all
involved to produce the desired product.
I look forward to the opportunity to discuss how my skills and experience might help your customer meet its
goals in quality control and lean manufacturing initiatives.
Please feel free to contact me with any further questions you might have.
Again, thank you for your time.
Sincerely,
Theresa Lady
Theresa Lady Cell: 847-***-****
10331 Memorial Knoll Email: *******.****@*******.***
Indianapolis, IN 46234
PROFESSIONAL EXPERIENCE:
MPS-Multi Packaging Solutions
Position: QA Manager, 2007-2009
RRD-St. Charles Label
Position: QA Manager, Lean Mfg Facilitator, St. Charles, IL 2003-2007
RRD-Direct
Position: Platform ISO Process & Quality Systems Supervisor, Wheeling, IL 2000-2003
Ambrosi & Associates
Position: Sr. Production/Quality Control Manager, Chicago, IL 1996-2000
Caldwell Van-Riper Advertising & Marketing
Position: Senior Quality Manager, Indianapolis, IN 1981-1996
KEY PROJECTS & ACHIEVEMENTS:
Lead member ISO 9001:2000 certification/surveillance audits
TS-16949 Implementation team leader
Responsible for all internal, customer and third party plant certification, surveillance audits
Responsible for plant HACCP and cGMP programs and surveillance audits.
Primarily responsible for the maintenance and continuous improvement of the Quality Management System.
Responsible for gap analysis and development/implementation of programs to improve processes and quality
consistent with company objectives and customer needs.
Responsible for customer feedback, corrective action and root cause analysis procedures.
Established and maintained ISO CAPA program (database, root cause/correction action, trends, reporting)
Supervised ISO Quality Management systems for plant platform (4 plants)
Platform leader for Quality Best Practice Team; member Outsourcing and Customer Care BP teams
Developed/implemented training programs for ISO Quality and Customer Care systems.
Prepared 5S, ISO Quality Auditor training programs; developed data collection & reporting procedures.
Prepared and implemented supplier certification/evaluation/SCAR and audit program.
Managed supplier relationships and performance to established goals and metrics
Leader supplier CIP team for best practices, quality systems, problem solving and measurement tools.
Project Management process and system review with application of pertinent continuous improvement methodology to
achieve goals of plant and customer.
R&D special manufacturing/production processes/monitor through project completion
Spearhead production timelines, departmental schedules, and coordinate communication between teams during all
phases of job through completion.-
Liaison between teams, facility and suppliers for successful completion of project.
Responsible for development/implementation of sourcing and buying strategy with plant teams. Included action plans to
identify risks, obstacles and create strategies to manage productivity, quality and savings initiatives. Managed/prepared
buying negotiations with major suppliers with team input. Lead facility supplier selection review process, worked with plant
teams and suppliers to build and maintain relationships. Managed collection/review of market trends for supplier
technology advances.
Responsible for design, implementation, and operation of statistical methods (SPC) to assure product integrity,
root cause and process analysis, as well as briefing and reporting.
Lead/support “Build-In Quality” for new product to ensure capabilities meet the design intent, capability, rate and cost
requirements.
Managed Quality team members engaged in establishing inspection methods and acceptance criteria for receiving, in-
process and final product acceptance activities performed by the QC inspectors.
Participated in design control and project (product development/process improvement) meetings to ensure validation
verification of design/process changes and establishment of an appropriate quality plan for all new products.
Overview batch/retain record process
Ensure appropriate QMS execution to sustain compliance with cGMP and regulatory services.
Responsible for assuring compliance for all design control and risk management activities. Prepared and reviewed plant
FMEA and control plans with departmental managers.
Review, prepare, maintain all COA, COC, PPAP, APQP, ROHS, CPSIA documents for plant customers.
Responsible for third party and internal ISO/cGMP audits, reporting, and CI recommendations/action.
Established goals, metrics and processes to drive continuous improvement in product quality, efficiency, safety, training
and customer satisfaction.
Applied continuous improvement methodologies to evaluate and improve processes.
Plant Lean/CI Manufacturing facilitator, plant project leader(5-S, Kaizen events, Standard Work, POUS, Flow)
Spearheaded process standardization and implementation for platform.
Development of purchasing database profit/margin procedures, quarterly cost analysis of all facility purchases,
implementation of cost estimation system.
Total inventory-warehouse management/maintenance/usage level balance.
Develop & document SOP’s for database purchase order/job costing mgmt system.
Lead ongoing staff education program updating personnel re industry updates/processes.
EHS facility coordinator
Responsible for implementation and coordination of corporate EHS program, training and audits
Responsible for HACCP plan review and implementation.
EDUCATION/TRAINING:
Indiana State University, B.S. Life Sciences, 1980 (minor Math, Chem)
ISO 9001:2000 certification; ISO lead auditor & auditor training certification.
Six Sigma Process Improvement for Management (elements, data gathering and analysis)
Management rules of engagement, Supervision Mgmt, Objective/Strategy Planning
Lean Management Tools and Facilitator Training
Six Sigma Process Mapping, Analysis and CI Improvement Plan certification.
Green Belt introduction/initial project management and analysis
In addition, I've had extensive continuing education in print production, paper seminars,
Pre-press (digital file prep, image manipulation Photoshop, Quark, PDF applications); substrate prep.
USPS postal service mail training: advanced version for first class mail.
SAP/PECAS training (materials, purchasing, inventory/warehouse, financial overview/close modules)
Crisis & Suicide emergency counseling. Basic Life Support and EMT certification.
DETAILED EXPERIENCE:
(Includes vendor sourcing, negotiating, estimation, pre-planning, pre-press, printing, converting, purchase, supervision of projects, buyers/QA
staff, supplier evaluations)
Newspaper/Magazine ads
Inserts
Collateral/Catalogs/Publications
Packaging (sheet fed, web, silkscreen, flexographic)
Trade Show/Exhibits
Direct Mail
Outdoor
POP (point of purchase materials)
Ad Specialties
Labels
Packaging (manufacturing, insertion, fulfillment, shipment)
Raw materials, inventory, warehousing and fulfillment.
COMPUTER/SOFTWARE EXPERIENCE:
Microsoft Word, Excel, Access, PowerPoint, Notebook; and Visio
Macintosh Quark, Photoshop, PDF page, Illustrator, Freehand (capabilities only)
SAP/PECAS quality, inventory, purchase order, and financial reporting
Contact this candidate