Customer Service Quality Assurance
Resume:
DEMARCUS CALDWELL
**** ****** **., **** *****, TX 78666
************@*****.***
Looking to join a winning team where my education, abilities, and past experience can be used to advance the
success of the company. A positive and enthusiastic self-starter with a proven track record of meeting deadlines,
multitasking, and managing effectively. Success in executing polices/procedures, exceeding customer
expectations, forming productive business relationships, and being a team player that leads by example. Seeking
a change in career path through an entry level position that offers the possibility for upward mobility. Excited
about helping you realize organizational objectives!
Areas of Expertise
• Management
• Accounting
• Sales
• Safety
• Entrepreneur Experience
• Quality Assurance
E DUCATION & T RAININ G
Texas State University: McCoy College of Business
BBA in Management, August 2010
GPA in Major: 3.36–Dean’s List
MS Office; SAP; CDL
P ROFE SSIONAL E XPERI ENCE
Owner Operator: Caldwell Carriers
Gulf Winds International Fort Worth, Texas 2009-2010
• Handled transportation of cargo in Texas and surrounding states
• Responsible for Caldwell Carriers budget, expense reports, and all record keeping
• Maintained first-class business relationships to ensure contracts upheld with integrity and longevity
• Accomplished in account payables, made sure dispatches were compensated
Intermodal Cartage Fort Worth, Texas 2007-2009
• Completed time sensitive dispatches in accordance with state and federal regulations
• Supported human resource department by training newly hired employees
• Successfully formulated business strategy and agendas directed to sustainability during fuel crisis
• Accurately managed account payables and receivables
Company Driver
Sunset Logistics Fort Worth, Texas 2003-2007
• Delivered building material to local clients
KIM MILLER • Page 2
PROFESSIONAL EXPERIENCE CONTINUED
• Received safety award each year with the company
• Fostered company success through superlative customer service
• Kept organized records of all required paperwork
• Left to start own business
Assistant Manager
Wonderland Daycare Fort Worth, Texas 94-96/99-2000
• Marketed services and closed sales
• Completed hiring and payroll compensation for daycare employees
• Ensured compliance to all organizational and state standards
• Responsible for coordinating transportation services
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