Customer Service Manager

Olivia Kate Weathers

**** *. ********** ***.

Compton, CA 90221

Day Phone: 310-***-****

Mobile Phone: 310-***-****

Email: ************@*****.***

Mobile Email: *********@*****.***

JOB OBJECTIVE

Seeking a hands on position. Offering excellent skills in customer service

and general office labor. Dedicated to all tasks placed upon me and hard

working.

CAREER EXPERIENCE

Bags Inc. December 2009 to Present

Inglewood, California Dispatcher/Supervisor

As a dispatcher for a lost luggage delivery service at LAX, I collect bags

from the Baggage Service Offices of several different airlines. Other

duties include general office tasks such as filing, sending/receiving

faxes, making copies, scanning, receiving/sending emails, using Excel

spreadsheets, heavy phone activity, and using several different internet

browsers on a daily basis. I also supervise the delivery and sweep drivers

on my shift, these duties are as follows: setting up delivery routes,

contacting drivers, ensuring all bags match all of the paperwork for the

routes, and following up with the drivers while on their routes. I also

close the business at the end of my shift, which includes doing a closing

log that accounts for all bags remaining in the warehouse, and assure the

office is ready for the start of business for the following day.

Transportation Security Administration October 2004 to June 2009

Los Angeles, California Transportation Security Officer (Screener)

-LAX

. Performing security screening of persons, including tasks such as: hand-

wanding, pat-down searches, and monitoring walk-through metal detector

screening equipment.

. Performing security screening of property, including the operation of x-

ray machines to identify dangerous objects in baggage, cargo and on

passengers; and preventing those objects from being transported onto

aircraft.

. Controlling entry and exit points.

. Continuously improving security screening processes and;

. Continuously improving own performance through training and development.

Drain Tech October 2003 to October 2004

Inglewood, California Office Manager

As an office manager for a small plumbing company job duties included daily

scheduling appointments for plumbers, accounts payable/received,

bookkeeping, filing, writing letters, sending /receiving faxes, customer

service, answering phones, and handling the work-orders from numerous

insurance companies.

Western Dental Services, Inc. June 2003 to August 2003

Long Beach, California Receptionist

On a daily basis opened for business, scheduled new appointments, took

payments entered new patients into the data base, did filing, sent out

mailers and reminders, answered phones, and performed basic office tasks.

EDUCATION AND TRAINING

IMT X-Ray Certification

11/2004 to 11/2004

Dual Function Screener Training

10/2004 to 10/2004

Career Colleges of America, South Gate, California

11/01 to 6/2002

(Pharmacy Technician Certification)

David Starr Jordan High School, Long Beach, California

9/1998 to 6/2001

(Aspirations in Medical Services (AIMS)/Diploma)

SKILLS AND ABILITIES

. Proficient in the use of all ETD and X-Ray machines used at LAX.

. MS-Office (MS-Word, PowerPoint, and Excel)

. Internet browsers

. Quick Books software

. Some switchboard

. Positive interpersonal skills

. Exceptional customer service

. Great phone etiquette

REFERENCES

Marcus J. Carter

Phone: 310-***-****

Type: Professional

Marina I. Zavala

Phone: 562-***-****

Type: Professional

Mia T. Preciado

Phone: 562-***-****

Type: Personal

Contact this candidate