Manager Customer Service

Trever Bonnema

**** ****** ******* ***

Fort Collins, CO 80528

970-***-****

Experience

**** - ****.

Integrity Financial Alliance, Ft. Collins, CO

Data Analyst / Facilitator

Created financial PowerPoint presentations (average client rating of

9.34 out of 10).

Designed and created analytical tools using Excel and Access.

2003 - Present

First United Methodist Church, Ft. Collins, CO

Director of Handbell Music

Designed and created multiple spreadsheets for inventory tracking and

purchasing.

1999 - 2003

Systems Integration and Support, Columbia, MD

Asst. Manager - Technical Support Dept.

Assisted clients with selection, purchase, installation,

troubleshooting and repair of computer networks.

Trained computer technicians in customer service and communication

skills.

1998

RGIS Inventory Specialists, Reisterstown, MD

Area Manager

Responsible for training and supervision of team leaders, equipment

inventories, on-site pre-inventory visits, administrative duties, and

on-site supervision of larger inventories (over 15 auditors).

1997 - 1999

Various temporary jobs following relocation to MD

1995 - 1996

First Christian Reformed Church, Chino, CA

Director of Music

1988 - 1995

Wherehouse Entertainment Inc., Torrance, CA

Store Manager 1990 - 1995

Responsible for hiring, training, scheduling, supervising employees;

P&L, and all administrative work.

. On five separate occasions, reduced store shrink by 50% in a

six month period.

. Store profits increased by 400% in one year due to P/L

analysis.

. Trained seven store managers.

. Assisted in opening new store in Chino Hills, CA.

Asst. Manager 1989 - 1990

Responsible for supporting store manager in all of the above.

. Opened new store in Yorba Linda, CA.

. Performed closed remodel of store in Anaheim, CA.

Receiving Clerk 1988 - 1989

Responsible for maintaining integrity of store's inventory database;

shipping, receiving and merchandising.

. Opened new store in Fullerton, CA.

Education

B. A. in Music, option in Business Information Systems - Colorado

State University

References available upon request.

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