Customer Service Manager

Royal L. Lucas, Jr.

**** ****** **** ***** *Taylor, TX 76574 *Home: 512-***-**** * E mail: ************@*****.***

Summary

** ***** ** ********* ********/Receiving experience

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* ***** ** ******ory Control

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6 years of Import/Export Experience (Domestic/International)

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3 years Procurement (Consumables, Safety Equipment, and small Tools)

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Objective

To obtain a position that will utilize my knowledge and acquired skills, as well as affords me the opportunity for

advancement.

Skills and Abilities

Certified Hazardous Material Training and ERT (Emergency Response Team)

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Experienced working with: UPS, FedEx, Easy Shipper (DHL) and other online shipping systems, as well as

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International customs and Hazardous Material. Regulations

Detail Oriented and efficient with a keen ability to see projects through to their final components

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Self Motivated and capable of working independently

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Productive and responsible

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Flexible and able to manage and administer multi tasks simultaneously

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Personally committed to expediently and appropriately getting jobs done accurately

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Proficient in Excel, Word, XP Pro, MAS 500, Oracle, Systeline, Tool Hound and other E.R.P. Systems

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Experience

August 2009 July 2010 Jacobs Engineering Corpus Christi, TX

Lay down Yard/ Expeditor

Manages materials in six (6) lay down yards (spools, supports and iron) and expedites materials to crafts.

Receive and assign locations to incoming material

Maintain accurate locations of materials

Coordinate work packages with Crafts to facilitate accurate and timely delivery of materials

Transact and track all material movements

Support Crafts

July 2008 –August 2009 Becon Construction Rockdale, TX

Materials Personal/ Tool Room

Perform functions of project site materials manager including:

• Managed the receipts for all equipment

• Organized storage and issue of project materials, consumables, and equipment;

• Documented data entry of site equipment and facility’s rentals

• Controlled material in the warehouses, lay down yards, and other jobsite locations.

• Confidently and efficiently performed duties utilizing Bechtel’s BPS system.

June 2006 – June 2008 SPM Incorporated Georgetown, TX

Shipping/Receiving and Inventory Control

• Efficiently set up shipping accounts based on specific company needs and objectives

• Responsibly organized the controlled processing of all shipping and inventory of products

• Coordinated and structured the entire layout of product’s shipping methods with customers and venders

• Continuously developed procedures for receiving incoming materials, Cycle count, “Special” shipping requirement,

etc.

• Transacted and maintained incoming materials such as in coming inspection, assign and maintain locations, F.I.F.O.

and issuance

• Proficiently preformed general boxing, kitting and house keeping

Feb. 2006 July 2006 On Point Staffing Round Rock, TX

Cypress Semiconductor: Warehouse/Shipping and Receiving

• Processed daily shipments involving expensive and significance product materials

• Skillfully received hazardous gases and chemicals as well as properly insured the rotation and storage of each item

• Efficiently issued and maintained locations of parts and chemicals using Oracle

• Prepared all shipments and scheduled outbound pickups with freight and local couriers

• Operated weekly cycle counts to insure physical and logical coincide as well as monitor critical shortages

• Received Hazardous Material certification (shipping and handling July ‘06)

June 2003 –Feb. 2006 Xplore Technology Austin, TX

Shipping & Receiving

• Proficiently shipped high volume of products daily

• Competently maintained transaction system as well as addressed and handled material issues

• Prepared all shipments and scheduled for outbound pickups with various couriers

• Maintained accurate inventory control using MAS500

• Served as the company forklift trainer

March 1999 –March 2003 Home Depot Austin, TX

Appliance Sales Associate

• Swiftly promoted from night freight team because of adept customer service skills and professional diligence

• Presented customers with the various attributes of all appliances on sales floor

• Supplied information regarding appliances, plumbing requirements, warranty, and delivery options.

• Efficiently provided superior customer interaction to ensure their satisfaction from point of sale to delivery

Nov. 1997 Dec. 1999 Trend Technology Round Rock, TX

Second Shift Assistant Lead

• Initially hired as a parts packer and was moved to material handler

• Promoted from Lead Material handler to assistant lead

• Responsible for overseeing all aspects of production and training

• Consistently insured that company’s high standards of quality and precision were met

Hobbies and Personal Interest

Classically trained scratch baker (European breads and Pastries)

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18 years baking industry

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o Manager (4yrs)

o Supervisor (8yrs)

o Trainer (10yrs)

o Baker (18 yrs.)

Education

T.W.I.C Homeland Security 04 Sept. 2014

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U.S. Air Force U.S. Armed Forces 18 April 1988

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