Customer Service Manager
Resume:
KAILI N. SORENSON
**** ********* ***** *.*. COMSTOCK PARK, MI. 49321
PHONE#: 989-***-****
EMAIL: *****.********@*****.***
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Highly experienced and organized person seeking a position that allows me to utilize my self motivation,
communication, teamwork, and strengths in business and customer service. I have an effective balance of
assertive determination and attentiveness that allows me to meet any task assigned efficiently.
Additionally, extensive experience in business & customer relations, including demonstrated skills in:
Operational Management Effective Cliental Building
Financial Management Efficient Oral & Written Skills
Scheduling Training & Presentations
Supervisory Administrative Experience
Dispute Resolution Promotional Representative
Public Relations Excellent Computer Skills
Personal Assistant
Specialized Event Planner
Education
Certified Massage Therapist December 2005 – November 2006
Everest Institute (O.C.T.I.) Grand Rapids, MI
Massage Therapy Diploma Honors Status throughout education
CPR Certification 32 hours community clinical volunteer work
720 hours classroom training 30 plus O.C.T.I. clinical hours
Grand Valley State University August 2002 – May 2005
Psychology/Social Work Focus Allendale, MI
Completion of Macro/Liberal Arts Cultural Diversity Team Member
71 credit hours Psychology & Social Work Emphasis
Alfa Women’s Center Volunteer
Employment
Promotional Representative September 2008 – Present
Media Star Promotions Grand Rapids, MI
Expanding Market Aiding Sales Promote Events
Promote Brand Awareness Client Interaction Product Knowledge
Personal Assistant January 2009 – Present
Nolan Miklusicak Grand Rapids, MI
Business Operations Customer Service
Financial Management Specialized Event Planner
Public Relations Project Specialist
Assistant Manager November 2007 – August 2008
Massage Envy Raleigh, NC
Business Operations Customer Service Effective Cliental Building
Supervisory Financial Management Training Specialist
Certified Massage Therapist June 2007 – October 2007
Dykstra Chiropractic Grandville, MI
Deep Tissue Massage Swedish Massage Reflexology
Department Manager August 2003 – Present
Bite Grand Rapids, MI
Business Operations Dispute Resolution Specialized Event Planner
Financial Management Public Relations Training Specialist
Supervisory Customer Service
Sales Specialist January 2005 – December 2005
BCBG Kentwood, MI
Business Operations Customer Service
Financial Management Training Specialist
Cliental Promotions Event Planner
Public Relations Style Specialist
Related Interests/Volunteer Work
Participated in multiple areas of interest, training opportunities, and volunteer services for various charity
events and/or community organizations, including:
Kids Day America Cultural Diversity Member CPR Certification
Pregnant Mothers Doctor Reporting Millennium Specialized
Recognition Alfa Women’s Center Medical Terminology
Goodwill Yoga Training
Calvin College Certified Massage
Spectrum Health Therapist
References
Nolan Miklusicak Careema Rodgers
Gold Realty Oxford University Press
Real Estate Investor Operations Assistant
1115 Tamarack Ave. NW 2001 Evans Rd.
Grand Rapids, MI 49504 Cary, NC 27605
Steve Chappell Christie Meyers
Media Star Promotions Massage Envy, Owner
Metro Manager 8201 Brier Creek Parkway Ste. 105
940 Monroe Ave. Suite 136 Raleigh, NC 27617
Grand Rapids, MI 49503 919-***-****
Contact this candidate