Customer Service Sales

SALLI A. RUIZ

**** *. ****** ***. ***. *

Fresno, CA 93727

******@*****.***

559-***-****

SUMMARY OF QUALIFICATIONS

. Bilingual Spanish

. Strong written and verbal communication skills

. Excellent interpersonal skills

. Customer service skills

. Strong technical skills including MS Office and AS400

. Prioritizing and multi-tasking skills in fast paced environments

. Organized and attentive to detail

EDUCATION

Associate of Arts Business Information Systems, Modesto Junior College

EXPERIENCE

Customer Relations

. Networked to obtain new customers and developed relationships to

retain customers

. Presented information regarding new home developments to potential

customers

. Created resource tool to maintain customer database using MS Excel

. Analyzed and resolved customer issues and documented all cases

Computer Operations

. Performed computer operations of IBM AS400

. Analyzed processes and made recommendations to make streamline

operation practices

. Monitored systems, user and procedure activities on computer mainframe

. Provided onsite technical support to staff including installing and

replacing workstations

. Assisted in conversion and maintenance of various software programs

. Assisted in routine support and maintenance of PC Network including:

TCP/IP proticol, Win NT servers, Printer servers, Cisco routers and

other related equipment

. Additional experience with Dameware, WhatsUp, Concord, MediTech, VSM,

CICS, and more

Data Analyst

. Transcribed data from amended tax forms onto database

. Verified documentation required for amendments

. Initiated appropriate correspondence to individuals for

additional/accurate information

. Kept updated on and complied with current policies and procedures

EMPLOYMENT HISTORY

Tax Examiner, IRS Fresno Submission Processing, Fresno, CA

03/10 - 06/10

Computer Operations Specialist, Gottschalks Corp Headquarters, Fresno, CA

07/06 - 04/09

Sales Agent, New Homes Professionals, Fresno, CA

09/05 - 12/06

Systems Support Tech I, Memorial Medical Center, Modesto, CA

02/03 - 09-05

Computer Operations Analyst, Orcon Corporation, Union City, CA

06/02 - 02/03

Sales Agent, New Homes Professionals, Fresno, CA

07/01 - 04/02

Computer Support Technician, Contra Costa Newspapers, Walnut Creek, CA

08/00 - 07/01

Computer Operator/Network Support, Delta Health Systems, Stockton, CA

04/96 - 04/00

Contact this candidate