Customer Service Sales

Marian Williams

Post Office Box ***

Kenwood, CA 95452-0808

Tel 707-***-**** Cell 707-***-****

********@*****.***

Objective

To obtain a position as customer service representative utilizing my 17

years of professional experience.

Summary of Qualifications

Highly personable customer service professional with over seventeen years

of experience in customer service and sales processing within the retail

clothing industry.

Demonstrated ability to gain customer trust and provided exceptional follow-

up, leading to increased sales and repeat business.

Secured numerous company merit awards for exceptional customer service.

Well developed skills in prioritizing, organization, decision making, time

management, and verbal/written communication skills.

Proficient with Microsoft Office and Mac

Work History

Goodwill Industries Redwood Empire 2009-present

Job Coach/Trainer

Performs one to one training functions with clients. Using variety of

teaching strategies, helps client learn particular tasks. Conduct a task

analysis.

County of Sonoma 1998-2005

Youth Supervisor

Excellent personal motivation with a proven ability to build and work

collaboratively in a strong team concept environment, and

independently.

Strong communication skills resulting in exceptional rapport with people.

Proven success in initiating, promoting and maintaining professional

relationship with a diverse group of personalities, backgrounds and

abilities.

Excellent analytical skills with the ability to analyze situations

accurately and effectively.

Mervyn's 1977-1994

Customer Service/ Price Change Team

Effectively communicates customer issues and concerns to all applicable

internal staff members.

Answers incoming customer telephone calls in a courteous and professional

manner.

Utilized strong personal and communication skills to serve customers.

Contributes to team effort by accomplishing related results as needed.

Received Employee of the Month Award

President of the Employee Association.

Education

Sonoma State University, BA Sociology

Santa Rosa Junior College, AA Degree, Human Resource Admin. Certificate

Volunteer Work

Sonoma Humane Society 2006-present

Greeter, Fund Raising Committee, Foster Kitten Parent

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