Customer Service Technician

James Eric Mosley *** Hwy **, Calera, AL ***** Mobile (205) 216-

8206

Email: ****@**************.***

HOT SKILLS:

. Business Owner/Operator.

. IT Supervisor.

. Certified IT professional.

. Over 12 years computer & electronic repair, sales, service and

training.

. Excelling in hardware and software troubleshooting.

. Expedite work flow to maximize productivity.

EXPERIENCE:

7/07-6/10

Alabama Plate Cutting Company

IT Supervisor / CNC Programmer (Contract)

Programming CNC machines including Oxy, Plasma, Laser, Mill and Break

Press.

Mechanical Drawing in CAD using AutoCAD . Designs and concepts in 3D

software and

Adobe products such as Illustrator, Photoshop and Acrobat

Professional.

Fabricating and engineering aptitude needed in a high volume fast paced

production setting.

Managing and servicing Network hardware/software, Servers and end client

workstations

along with CNC machine network communications hardware and software.

Engineer and Reverse engineering of customer parts.

The ability to multitask, self manage and trouble shoot a must.

Organization and management of high volumes of hard copy Work orders and

digitalized part

technical drawing blue prints and additional information of over

10,000 parts and over 100

repeat clients.

11/06 - 7/07

Contracting throughout the Central AL region.

Onsite IT Service Technician

Most recent contracts involved:

Onsite network setup, configuration and infrastructure, along with hardware

swaps.

Software/Hardware trouble shooting and repair in business and residential

environment.

Heavy customer service.

Time crucial completion deadlines.

Optimizing travel route for timely arrival of customer prescheduled work

orders.

Working with a team or alone to complete objectives.

Onsite Flat top and Server installations for Regions Banks in the Alabama

region.

System swaps, network provisioning, network setup, installation and client

workstation

patching.

10/05 - 11/06

Innovative Development LLC - AL

IT Service Technician, Rodman, Technical Drawings (Contract).

Surveying and Engineering residential, commercial and civil property.

Operation of Sokkia total station, drawing and design in AutoCAD,

Terramodel and other

various vector imaging software.

Additional responsibilities include inventory of day to day materials,

filling paper work of

clients and up-keep of company website, computer system and network.

6/04 - 10/05

Philips - AL

Installation/Wiring Technician (Contract)

Telemetry systems installations in various hospitals and health facilities

across Alabama.

Wiring and installing Telemetry Antennas to chase rooms, to central control

room.

Knowledge of wiring concepts, standards, infrastructures and the ability to

read blue prints a

must.

11/03 - 6/04

Beyond Computers - Inverness, AL

Supervising Technician (Contract)

Computer repairs in house or onsite: General Repairs, Diagnostics, Data

Recovery, Data

backup, Network installations, Software installations, Virus

removal, IT consulting and

Training.

Consulting with businesses on design/s of new and current systems and

establishment of

planned objective.

Performed technical tasks, tech support and training in business

environments such as law

firms and medical establishments to end users.Over saw network, CATV

and other small

voltage wiring installations in Doctor Offices and Hospitals.

Sales, Marketing, Graphics, layouts and pricing for promotions and

advertising.

Stocking, Setting prices, Stock Innovatory reports and ordering.

Understanding of wiring concepts, infrastructures and the ability to read

blue prints a must.

Fast pace, quick diagnoses, professional aptitude with customers,

professional appearance

and the ability to work alone or manage a team was essential.

Understandable terms and

analogies for users and/or customers with little to no knowledge of

computers were also

found to be very valuable.

10/99 - 9-03 (Contractor)

Charter communications - Pelham, AL

Broad band network audio visual service installation tech

28. Installation of digital cable wiring and Digital Amplifiers.

29. Setup/installation of: Broadband Modems on PC and Mac based systems,

Home networks (LANs), Routers, switches, hubs, modem internal html based

router configurations, along with Email accounts, provisioning of modem

MAC ID's and DCT boxes, also with Home entertainment systems working with

various types of Audio, Video, and digital electronics'.

30. Resolving interference problems such as RF preventing modem

communication with the network or DCT unit, along with troubleshooting

Windows: 95, 98-SE, NT, 2000, XP, XP Pro with LAN, Router, IP, DNS, POP3,

and SMTP and other similar software or hardware problems.

31. Also work as senior field technician providing assistance to field

techs and installation teams.

32. Proficient customer skills ability to work with others, network,

hardware, software skills,

meeting and completing clients scheduled time frames were essential.

33. Installation of Charter Cable Pipeline, ADSL, and SDSL.

34. Programming SDSL modems for Static IP addresses and toning out ADSL &

SDSL lines.

35. Servicing & upgrading of office network wiring and LAN along with

copiers, printers and pc's.

36. Fast pace environment, quick thinking, solving configurations problems

and ability to

work alone were vital.

Contact this candidate