Manager Engineer

James N. Baucom

***** * **** ***, ******, Kansas 66219, Phone: 913-***-****

Email: *******@*********.***

Pro-active and results-oriented with broad experience in all aspects of

Information Technology. Demonstrated hands-on management style in the

development and implementation of current technology to ensure company

stability and growth. Successful experience leading IS operations and

administration in cost analysis, planning, vendor selection, acquisition

and security. Outstanding record of achievement implementing new concepts,

delivering innovative solutions, and facilitating transitioning operations

with a high level of ethics and risk management alternatives. Diverse

background includes extensive knowledge of the Internet and its

infrastructure, e-commerce, networking, telecommunications, security and

the seamless integration of current systems with emerging technologies into

large and small user communities.

Core Competencies

Network Administration Telecommunications Security

IT Planning & Development Project Management Staff

Management

Disaster Recovery Systems Design & Implementation Technical

Support

Professional Experience

PRA International, Lenexa, KS July 2007 -

Present

Senior Network Engineer

. Responsible for maintaining 24/7 Enterprise network consisting of 3

Data Centers and 30 remote domestic and international offices

. Implemented Cisco 6509VSS (Virtual Switching) in primary data

center

. Implemented AT&T AVPN network for WAN access utilizing OSPF and BGP

. Implemented Cisco Meeting Place Express to reduce internal

conferencing spending ($60,000 in total cost savings per month)

. Implemented Cisco WAAS to optimize network traffic from branch

offices to data centers

. Responsible for Cisco MARS, Cisco IPS/IDS, and Cisco Security

Agents

. Implemented and responsible for Cisco ASA 5500 series Firewalls

. Responsible for Cisco CSS 1100 series load balancers

. Implemented Cacti for monitoring and trending Network utilization

. Implemented and responsible for Cisco 2800, 3700, 3845 routers

. Implemented and responsible for Cisco 3500, 3700, 4000, 6500 series

switches

. Designed corporate security policy and incident response

. Responsible for Call Manager and Unity VOIP environment

. Implemented SSL VPN for external customer access

. Implemented and responsible for Cisco ACS

. Implemented Cisco Security Manager

. Implemented Cisco Works LMS for monitoring and logging of network

devices

Perfect Commerce, Kansas City, MO February 2005 - July

2007

Network/Security Engineer

. Responsible for maintaining 24/7 Enterprise network and equipment

with a 99.9% uptime

. Responsible for Enterprise network security

. Administer Cisco networking devices, Cisco Catalyst switches and

Cisco Routers

. Administer Cisco VoIP, Call Manager system and phones

. Administer Checkpoint Firewalls

. Administer Cisco VPN devices for remote user access

. Monitor and respond to security alerts from 3rd Party monitored

Snort IDS servers

. Responsible for maintaining Data Center and corporate office

premise cabling

. Responsible implementing all Network monitoring using CA Unicenter

NSM, PRTG and Nagios

James N. Baucom - Page 2

. Monitor and report System and Application Security Vulnerabilities

. Create documentation for and participate in yearly SAS70 audit.

. Create security policies and procedures

. Monitor and Audit adherence to company security policies

. Implemented dot1x authentication for corporate office network

. Implemented secure 802.11x Cisco Wireless network

. Responsible for design and implementation of Corporate office and

Data Center move

. Create and maintain network documentation

. Create SLA reports and monitor network usage

Perfect Commerce, Lee's Summit, MO April 2002-

February 2005

Sr. Application Support Analyst

. Administer Windows 2000, .Net Windows 2003, SunOS, and Linux

Servers

. Install and configure Commerce One software

. Administer Commerce One Marketsite, Enterprise Buyer Desktop

. Administer webMethods Integration Server

. Implemented CA-Unicenter for monitoring of critical systems on all

platforms

. Maintained NetIQ monitoring system

. Configure J-Run Java environment

. Configure IIS, Apache servers to host applications and websites

. Responsible for workflow utilizing Unicenter HelpDesk within IT

group

. Integrated CA-Unicenter and CA HelpDesk for tracking server and

network issues

. Configure Cisco CSS Load Balancers for hosted environments

. Responsible for customer connectivity/integrations and document

routing issues

. Manage customer connectivity using PKI digital certificates

. Responsible for system installation, configuration and support of

server software applications

. Central point of contact for Customer Application issues and

questions

. Provide day-to-day support for application implementations in

production, test and development environments

. Apply patches, planned upgrades, and coordinated installation of

Applications

. Provide support to Engineering for all Application needs and

enforced application standards

. Create and maintain routine application configurations for all

Customer facing Applications

. Monitor the health and performance of Applications and application

servers

Himoinsa USA Inc., Lenexa, KS January 2002-March

2002

Technology Consultant

. Research, select, and implement business computer system

. Budget, select, and implement necessary cabling and telephone

system

. Consult management on business practices related to system and

production environment

. Establish on-line and e-mail presence for company

Lister-Petter Inc., Olathe, KS

December 2000 - January 2002

Information Technology Manager

. Administer Windows NT 4.0/2000 Network and IIS

. Administer Made2Manage MRP/ERP production system

. Administer Merlin Legend Telephone System

. Develop and Implement standards and procedures for all systems

. Develop software training program for all users

. Develop system reports and queries for management analysis

. Manage departmental employees, vendors, and contractors

. Implemented E-commerce package

. Implemented EDI system for inbound purchase orders

. Implemented Microsoft Exchange for B2B communications

James N. Baucom - Page 3

Guy's Foods Inc., Liberty, MO March 2000 -

December 2000

Network/Communications Manager

. Migrate from Novell GroupWise to Microsoft Exchange 5.5

. Managed internal help desk

. Administer Definity G3I PBX and Audix Voicemail

. Administer Large 30 site Frame Relay WAN and 250 Node LAN

. Administer AS/400 operating system and Infinium MRP software

. Maintained and Supported Route Sales Handheld Devices

. Coordinated installation of voice and data lines for new facilities

. Supervised departmental employees and contractors

. Responsible for planning, budgeting, and purchasing of company IT

resources

Johnson Food Equipment Inc., Kansas City, KS August 1999

- March 2000

Network Administrator

. Administer Windows NT 4.0 LAN and IIS

. Administer AS/400 operating system

. Administer Microsoft Exchange 5.5

. Created network documentation

. Purchase, configure, and troubleshoot PC's and Servers

H.E. Williams Inc., Carthage, MO June 1997

- August 1999

Network Administrator

. Administer 100 user Windows NT/Terminal Server Network

. Administer SCO 5.04 Unix system and Fox Pro database

. Administer Norstar Meridian Telephone System

. Created network Documentation

. Replaced CAT3 and Coax cabling with CAT5 and Fiber Optics

. Developed and Implemented EDI system for invoice collection

. Designed and Implemented CAD/PDM system for engineering group

. Migrated engineering group from Pro/Engineer to SolidWorks

. Implemented new Time and Attendance system for manufacturing plant

. Implemented WAN connection to subsidiary company

. Configured Thin Client devices for use over WAN

. Designed, and implemented Wireless LAN using Intermec devices

. Setup Inventory control system via Wireless Intermec devices

Trism Inc., Joplin, MO June 1995 -

June 1997

Communications Specialist

. Administer Novell 3.11 Network

. Administer IBM RS/6000 AIX system

. Administer AT&T Definity PBX and Audix Voicemail

. Administer IBM AS/400 and MVS Mainframe

. Support Document Imaging System utilizing optical platter jukebox

. Purchase, configure, and troubleshoot PC's and Servers

. Write queries and create user menus using Universe Basic

Education and Achievements

. Missouri Southern State College, Joplin, MO

- Marketing and Management/Computer Science Coursework, August

1991- May 1995

. Cisco ACE coursework (2009)

. Certified CA Unicenter System Administrator, 2003

. Certified CA Unicenter System Engineer, 2003

James N. Baucom - Page 4

. Microsoft MCSE course work in Exchange 5.5 and Networking

Essentials, 2000

. Cisco CCNA Course work, JCCC 2005

. Honorary Member of Who's Who Among IS Professionals, 1997

. Past President, Sigma Nu Fraternity Iota Epsilon Chapter, 1994-1995

. Past President, Missouri Southern State College Greek Council, 1994-

1995

Technical Proficiencies

Operating Systems

. Windows 2000/2003/2008 server, .Net, Active Directory, Novell, SCO

Unix, IBM AIX, HP Unix, Solaris, Red Hat Linux, IBM, MVS, MacOS,

OS/2

Software

. MS-Office 2003/2007, Internet Explorer, Firefox, Dreamweaver 4.0,

Director 8, Backup Exec, Arcserve, SolidWorks, Pro/E, Symantec ACT,

Pcanywhere, Crystal Reports, Lotus 123, Exchange 5.5/2000/2003

. Oracle, MS SQL 2000/2003, Made2Manage, Infinium, Lotus Notes

. Citrix Metaframe

. HP Openview, CA Unicenter NSM, NetIQ, Nagios, Cacti

. WebMethods, Commerce One Marketsite, Commerce One EBD

. Microsoft Project, Microsoft Visio

. MRTG, PRTG SNMP monitoring tools

Communications/Networking

. Merlin Legend, Partner, Definity, Audix Voicemail, Nortel Meridian,

Rolm, Cisco VoIP Call Manager, Cisco Unity Messaging, Cisco IPCC

IVR.

. Cisco, Retix, Ascend Routers, Cisco CSS Content Load Balancer

. Routing Protocols RIP, EIGRP, BGP, OSPF

. Cisco, 3COM, HP, BAY hubs, switches

. Lantronix, Digi Terminal Servers

. Tellabs Multiplexors, Adtran CSU/DSU

. CAT6,CAT5,CAT3, Coax, Fiber Optic, RF, Arcnet, Token Ring, FDDI,

T1, DS3, Frame Relay, ISDN, ADSL

. Cisco Wireless Access Points

. Cisco 5500ASA/3000 VPN

Security

. Cisco ASA 5500 Firewalls and VPN

. Cisco MARS

. Cisco IPS/IDS sensors

. Cisco CSA

. Cisco Pix Firewalls

. Checkpoint Firewalls

. TACACS, Dot1x, and wireless authentication protocols

. Snort IDS

. Cisco ACS Server

. CA EVM Vulnerability Management Device

. Trend AV email and client/server gateway

. Symantec Antivirus Server

Programming

. Universe Basic, Java Script, Unix Printer Scripting, HTML,

experience with FoxPro, Visual Basic, Delphi, Lingo

Internet

. E-commerce, B2B communication, EDI, VPN, Firewalls, Cisco,

CheckPoint, Commerce One, J-Run, IIS, Apache web servers.

Contact this candidate