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Customer Service Sales

Location:
Stow, OH, 44224
Posted:
May 18, 2010

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Resume:

ROBERT J. JANOWIAK

abj2vm@r.postjobfree.com ( **** Villas Drive Stow, Ohio 44224 330-***-****

Marketing/Product and Brand Management

PROFESSIONAL OBJECTIVE

Experienced professional and recent Strategic Marketing MBA graduate in

search of a classical Product/Brand Management position

EDUCATION

Masters of Business Administration University of Akron Akron, OH

Strategic Marketing

Fall 2008

Bachelors of Science Kent State University Kent, OH

Major: Chemistry

Minor: Sociology Spring 1995

PROFESSIONAL EXPERIENCE

Emerald Performance Materials June 1996-Present

Chemist - Product Management/Q.C./Process Control

Serves for specialty chemical manufacturer's operations in Akron, OH,

specifically for its Polymer Additives and CVC Thermoset Specialties

Divisions

Chemist and supervisor of quality operations. Assists in product management

regarding new product definition and development, product lifecycle,

technological requirements, and product differentiation. Coordinates with

marketing, customer service, shipping, and production regarding quality,

delivery scheduling, and production planning. Performs competitive analysis

for market penetration strategy formulation. Participates in cross-functional

teams involved in process improvement, manufacturing capabilities, and market

analysis. Responds to customer inquiries regarding quality, specification,

and performance issues. Determines limiting factors to sales volume and

minimizes restraint. Supervises and trains quality staff.

Key Accomplishments

Recent participation in cross-functional team unveiled tactical steps to

increase one manufacturing line from 50% to 80% utilization in 2010, with a

strategic plan to increase utilization to 120% by 2015.

Aligned various customer specifications and product specifications, resulting

in 30% fewer product variations, for more efficient production and inventory

control.

Negotiated with agents to allow direct communication with end clients in

order to provide more valuable and accurate product information and loosen

manufacturing requirements.

Evaluated critical restraint to customer sales volume, minimized, and

increased potential sales volume by 20%.

Reduced lead time to ship for various products from 2-3 days to same day,

creating more agile responses to quick turn orders: a vital aspect of

positioning versus foreign manufacturers.

Reduced required departmental workforce by 20%.

ADDITIONAL SKILLS AND EXPERIENCE

Strong Presentation Skills Project Management

Process Improvement (Six Sigma, Lean) ISO 9000 Internal Auditor

Promotions and Event Coordination

Microsoft Office Suite



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