Customer Service Manager
Resume:
Hiram Reyes
**** ********, ******, *.*, *****
Career Objective
I am seeking an entry level position where I could use my skills to benefit a company. I am also
seeking employment as a proofreader, copywriter, technical writer, associate researcher or as an
editor's assistant for a high-ceiling production company, newspaper, or magazine.
Skill Sets
I am confident in my ability to use and identify errors in grammar and punctuation. I can
organize and distribute work effectively, and I am very comfortable with communicating and
vocalizing assignments or tasks. I have experience in working in a fast paced, multi-tasking
environment with tight deadlines. I am task and detail oriented with basic computer skills in a
Macintosh environment. I follow directions well and work favorably with others. I can also
speak and write Spanish fluently.
Education
Schools
• Cal State Channel Islands, Bachelors in English Literature: 2005.
• Oxnard College, Associate Degree in English Literature: 2003.
• Diploma: Hueneme High School, Oxnard, C.A, June 2000.
Professional Experience
Harborfreight Tools: February 2007-August 2010.
• Position: Proofreader
• Production Manager: Lynette Archbold 805-***-****
I worked for the production department of a tool company; we published catalogs and
retail pages to advertise and sell tools and accessories. My main job objective was to
manage the content of the company’s products. We used the software program “STEP” to
proofread labels and pages before publishing its contents. STEP served as our main
database where we stored images, content and product information. I helped coordinate
all workflow throughout the department including time sensitive catalogs due for print
and earlier versions of materials due for weekly meetings. I helped proof all published
content and researched the accuracy of those products though our different databases and
or resources. Part of my responsibility was to format and print Excel spreadsheets that
contained pricing information and products that need an additional fee to ship because of
size or weight. We also did some filing and distributing tasks to other employees.
Ventura County Star: November 2006-March 2007.
• Position: Stringer
• Editor: John Catalini 805-***-****
As a Stringer, I received phone calls from local high school and college coaches; they
would then give me results and statistics of everything that happened in their respective
sporting event. I wrote a quick summary of all the information that I gathered and placed
it in the newspaper. There were different sections in the newspaper and many sports
varying from track and field to fishing results. In one section, I placed just the statistical
information of all the events. In the other section, I wrote quick summaries or highlights
of the most interesting occurrences.
Big 5 Sporting Goods: October 2002-February 2006.
• Position: Customer Service Associate
• Manager: Dan Gallegos 805-***-****
Tasks included introducing promotional offers for customers on Mondays. Fridays and
Saturday mornings were spent setting up and organizing weekly shoe promotions. On
Wednesdays, I spent the day unloading and pricing merchandise. I assembled and stocked
products when needed. I also served as a customer service associate and a cashier.
Oxnard College: August 2002-May 2005.
• Position: Tutor
• Learning Services Coordination: Jose Cornelio 805-***-****
I received a certification to tutor by the College and Reading Association. I was trained in
facilitating materials to students and in conducting workshops for note taking skills and
presentations. I helped students with English grammar and developing strategic
techniques to writing assignments, including research papers. I worked mainly with lower
level college courses and ESL students.
Internships
Lowrider Magazine: May 2002- November 2002.
I implemented data in Excel spreadsheets. I categorized and organized content and
information for their magazines. I also researched and wrote published articles.
Rose Avenue Elementary School: February 2002- April 2002.
I helped kids with their homework and school projects.
Extracurricular Activities
I am a devoted husband and avid sports fan. I confess to be a statistical geek. I am also an active
church member, and I have served as a Spanish Bible Talk Leader, Church Instructor for the
Children’s Ministry and Usher.
Honors and Special Achievements
Program Honors: May 6, 2005.
This award goes to the individual who best represents the English Department
through both academic achievements and to the overall contribution to the English
Department.
Cum Laude: Honors at Graduation May 6, 2005.
Cum Laude certifies a cumulative grade point average of 3.75 or higher at the time of
graduation.
Lowrider Magazine Scholarship Contest Essay Winner: April 2002.
This was a nationwide essay whose winner best describes what it means to be a Chicano
in today’s vernacular. In my essay I attempt to describe the duality of the Mexican-
American culture and how individuals embrace or reject different facets of it.
Professional References
Archbold, Lynette: Production Manager, Harbor Freight Tools 805-***-****.
Lynette was my manager for the past three years that I spent at Harbor Freight Tools. She
served as a liaison between upper management and the production team constantly
informing us on the changes in policies, procedures and published events.
Cornelio, Jose: Learning Services Coordinator, Oxnard College 805-***-****.
I worked with Jose for three years as a Tutor. As a coordinator, Jose emphasized in
professionalism in our work environment. He frequently presented modules in power-
point presentations for note-taking skills and study habits.
Kilpatrick, Jacquelyn: Professor of English, Chair of English, Literature and Writing, (805)
437-8865.
Dr. Kilpatrick was my professor for Shakespeare and Contemporary Native American
Literature.
Personal References
Avalos, Manuel
Realtor
*******@***********.***
Diaz, Jaime
Telemarketer
Garces, Giovanni
Pastor
International Church of Christ
*********@*******.***
Torres, Brijido
Navy Administrator
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