Customer Service Administrative Assistant

**** ******* **( apartment * ( Mojave ca *****

cell 661-***-****

***********@*****.***

La trice coleman

objective

Seeking employment with advancement opportunities to utilize my skills and

abilities

SUMMARY OF QUALIFICATIONS

Customer Service & Relations, Hotel Reservation & Front Desk Agent

Receptionist, Scheduling & Administration, Cash handling, Communication and

organizational skill

Assistant Business Manager, Supervisor Trainee & Accounts Receivable

File Alphabetical & Numerical, Type up to 45 WPM & Data Entry, Computer

Operations, Office Supervisor & Management, Professional attitude, and Tine

management skills

Clerical, Billing & Collections, and Insurance Verifications

Work of experience

1 Year of Experience Hotel Reservation Agent

Starwood Hotel and Resort Lancaster, Ca 09/08 to 09/10

. Answer inbound calls as well as assist customers who have specific

inquiries

. Made and Confirmed Reservations

. Build customer's interest in the services and products offered by the

company

1 Year 3 Month of Experience Courtesy Booth Cashier

Winco Foods Lancaster, Ca 10/06

to 02/08

. Received cash, checks, and completed credit-card transactions for

customers and employees Counted Money to verify amounts and issued

receipts for found received

. Compared totals on cash register with amount of currency in register

to verify balance issued change and issued itemized statements to

customers.

2 Years 5 Months of Experience Administrative Support Assistant

Emergent Care Center Newbury Park,

Ca 11/05 to 04/07

. Aided executive in staff capacity by coordination office

services including personnel, budget preparation, control, and

housekeeping and special management studies.

. Directed services, such as maintenance, repair, supplies, mail

and files.

3 Years of Experience Administrative Assistant Specialist

Tri-Staff Group (contract labor) Positions Varied

Woodland Hills, Ca 11/03 to 01/06

. Aided executive in staff capacity by coordination office

services

. Reviewed and answered phones up to 6 lines and answered

correspondence

. Interviewed job applications, conducted orientation of new

employee's and planned training programs

Receptionist

. Received callers at establishment, determined the nature of business

and directed caller to destination

. Obtained caller's name and arranged for appointment with person called

upon, and issued visitors passes when required

. Recorded name, time or call, nature of business and person called

upon, made future appointments and answered inquiries

5 Years of Experience Title General Office Clerk

Manpower (contract labor) Positions Varied Pasadena, Ca

01/00 to 01/05

. Wrote, typed, and entered information into computer to prepare

correspondence, bills, statements, receipts, checks and other

documents.

. Answered telephone up to 10 lines and directed caller to destination,

conveyed messages and ran errands, Stamped, sorted and distributed

mail. Addressed envelopes and packages by hand, typewriter or

addressograph, Machine, photocopied.

2 Years of Experience Title Front Desk Agent

Best Western Hotel Canoga Park, Ca 06/1998 to

01/2000

. Offering assistance to guests and provide every essential thing to

create loyal and happy guests

. Performing front as well as back of house duties for the satisfaction

of every guest.

. Organizing, making and canceling reservation bills and offering

occasional valet parking and providing bell service and delivery.

EDUCATION

William Howard Taft High School Woodland Hills, Ca

High School Diploma

Watterson College Pasadena, Ca

Travel and Tourism Certificate

Bryman College Reseda, Ca

Medical Assistance Certificate

KCROP Lancaster, Ca

Front Office Clerk

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