Customer Service Sales

Angela Lien **** Church Street #*, Ann Arbor, MI

48104

626-***-**** *********@*****.***

OBJECTIVE

To gain more technical and professional experiences in a growing and dynamic firm

EDUCATION

California State Polytechnic University, Pomona

Bachelor of Science degree in International Business, minor in Marketing

EXPERIENCE

Metropolitan Apparel, Rowland Heights, CA August 08 – Aug 10

Sales Supervisor

• Managed internet customer service and sales department for the Metropolitan group including high-end fashion,

optometry, and medical spa supplies

• Selected and organized product offerings based off competitors, and coordinated shipping and logistics

• Supervised store and staff with sales, inventory, purchasing and assisted in training staff

• Designed flyers and coupons for advertising campaign

Easy Lending & Realty, Rosemead, CA Feb 2007 – Aug 2007

Loan Processor

• Obtained and verified proof of client’s income and deposit information

• Acted as information resource and liaison between loan officers, clients and various lenders

• Ensured loans are in compliance with the terms and loan programs

• Verified homeowners insurance, and credit checks

• Ordered title, flood, and appraisal for all loans

• Prepared and send out closing documents, ensure funds are wired for closing

• Completed funding requests, scheduled the loan closing and communicate dates to all parties involved

Soleus International Inc, El Monte, CA May 2006 – Nov 2006

Logistic Executive

• Managed shipping instruction, purchase order, suppliers invoices and expenses from requested shipping

documentation from vendors for customer clearance

• Liaised with factories on PO confirmation and monitored of goods availability

• Coordinated with trucking company, warehouse on shipping arrangement

•

Asian Pacific National Bank, San Gabriel, CA

Loan Assistance Jun 2002 – May 2006

• Prepared Loan documents, data entry, and payoffs

• Processed auto loans and created accurate records for billing purposes

• Prepared credit checking and account balancing. Followed up on insurances to ensure lien perfection

• Ordered Tax Service, Flood Trac, and Appraisal.

• Requested Tax Return and Financial Statement from customers

• Designed Promotion Advertisements for the bank

Bank Teller Nov 2001 – Jun 2002

• Received checks/ cash deposits. Provided customer service, and controlled customer records and files

• Performed required maintenance on customer accounts

• Identified fraudulent activity to prevent potential losses to the bank

• Data entry for incoming and outgoing wires. Sold TCD, Checking & Saving Accounts

SKILLS

Word, Excel, Power Point, Photoshop CS5, and basic Dreamweaver

Type both simplified and traditional Chinese, English typing 70 words per minute

2

Fluent in Mandarin and Taiwanese

Reference Available Upon Request

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