***** * ***** ****, *****, WI *****

Home: 218-***-**** abj2s5@r.postjobfree.com

Sean Strate

Career Overview

Highly enthusiastic customer service professional with 3 years client interface experience and a strong

manufacturing background

Core Strengths

•

• Oversee all maintenance

Strong organizational skills

scheduling.

• Active listening skills

Keep open communication

• Seasoned in conflict resolution

with all District Managers.

• Sharp problem solver Prioritize maintenance tasks

• Energetic work attitude and periodically check the

• Inventory control completed work for quality to

• guarantee guidelines are

Advanced computer proficiency

• being precisely followed.

Accurate measurements and estimates

Perform Preventative

• Strong communication skills

Maintenance (PM) duties on

all assets

Accomplishments

Customer Service

• Researched, calmed and rapidly resolved Best Buy Corporate Representative

client conflicts to prevent loss of key

October 2011 to January 2013

accounts.

TeleTech @ Home –Denver, C O

Sales

• Consistently generated additional revenue Maintained up-to-date

through skilled sales techniques

knowledge of store policies

Manufacturing

regarding payments, returns

• Used propane forklift to load trailer at and exchanges. Prevented

warehouse

store losses using

• Prepared pallets by following prescribed awareness, attention to detail

s tacking arrangement and properly

and integrity.

tagging pallets. Packed containers and

Organized weekly

r e-pack damaged containers

sales reports for the

• Recorded numbers of units handled and

sales department to

m oved, using daily production sheets or

track product success.

w ork tickets.

Created new

Work Experience processes and

systems for increasing

customer service

Maintenance Coordinator satisfaction.

April 2013 to Present .

Field Logic Inc. Superior, WI

Ensure all aspects of the

plants, facility and company

are properly maintained

Maintain complete records of

assets and work orders.

• Safety-oriented

• Production scheduling

• Engineering knowledge

• Manufacturing background

• Forklift experience

• Carpentry expertise

• Demolition

• Roof construction

• Residential construction

Project Supervisor

February 2010 to March 2011

Tele Resources Inc – Duluth, M N

Created new processes and systems for increasing customer service

satisfaction.

Provided accurate and appropriate information in response to customer

inquiries.

Demonstrated mastery of customer service call script within specified

timeframes.

Addressed customer service inquiries in a timely and accurate fashion.

Earned “Top Seller” very first month I was employed with Tele Resources Inc.

Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed.

Computed accurate sales prices for purchase transactions.

Resolved product issues and shared benefits of new technology.

Machine operator/ Forklift driver

March 2003 to April 2008

Robinson Industries Inc. – Minneapolis, M N

Robinson Industries Inc. was a subsidiary of 3M.

Measured and marked dimensions and reference points accurately.

Measured instruments to verify compliance with precise specifications.

Maintained logs, lists and files and promptly completed all necessary paperwork.

Supervised material flow, storage and global order fulfillment.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

Conducted monthly, quarterly and yearly inventories of warehouse

stock. Oversaw warehousing and storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Rotated stock by code and receiving date.

Transported goods from racks, shelves and vehicles.

Hardwood floor installer

February 1999 to May 2003

Fashion Flooring – Anoka, M N

Installed, Sanding and Finishing

hardwood floors

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