Customer Service Sales

Robert Jachim

** ****** ******, ***. #* / Providence, RI 02903

****************@*****.*** / (708) 557 – 5612

Objective

I am interested in applying my proven creative, technical and management skills to drive new customer acquisition and increase existing

client satisfaction to support your business goals, while positioning myself for greater responsibilities within your organization.

Professional Experience

July 2009 – Present Lead Designer & Press Manager Hamilton Printing Co.

• Customer Focus - Schedule offset and digital presses to coordinate with outside vendors to meet customer

deadlines

• Creative Focus - Design original artwork and pre-flight existing customer files to guarantee quality controls

• Bottom Line Focus - Record job specifications, calculate costs, and suggest alternatives to meet budget and

deadline

• Goal Oriented - Continuously keep a revolving priority list to meet all customer and printing house needs

As the Lead Designer & Press Manager my responsibilities include all parts of the customer print process life-cycle from purchase order

through printing, production and delivery. I operate and maintain a Konica Minolta BizHUB C 5501 Digital Press run by Adobe

Creative Suite 3 on a MAC platform with a Fiery RIP and Command Workstation.

Key Accomplishments: Led conversion of offset press shop to an all digital workspace

Used unique skills to Identify new target markets driving new revenue streams

August 2007 – March 2008 Designer The Sign Stop, Inc.

• Consultative Services - Designed original customer artwork and edited existing artwork

• Production Services - Printed artwork and followed product through production to guarantee quality

• Productivity Oriented - Maintained regular printer maintenance to keep maximum productivity

• Team Oriented - Assisted in production and installation when needed

As a designer, my responsibilities included leading a team of artists to complete all necessary project requirements to meet customer

expectations. My primary responsibilities included design and pre-flight existing customer artwork, duties also included detailed vector

artwork application and production supervision.

Key Accomplishment: Extensive collaboration with a several local politicians and

independent businessmen produced a large body of local advertising.

March 2007 – January 2008 Lead Photographer Glamour Shots

• Business Focused - Maintained studio flow to maximize productivity

• Leadership Initiative - Coached staff to increase sales through coordinated pre-sales.

• Collaborative Skills - Assisted upper management with advertising and promotional materials

As Lead Photographer my responsibilities included scheduling the studio for maximum revenue potential, which required working in

all store positions including store front, photography, staging, make-up, sales, customer service and studio management. I assumed

additional responsibility to create a custom store-posing guide to help photographers and make-up artists while creating capabilities for

an all in house digital retouching samples and customer DVD slideshows.

Key Accomplishments: Maintained highest store customer service rating for three consecutive quarters

Ranked sales and customer service averages among all stores nationwide

Software Expertise Hardware Proficiencies

Adobe Illustrator Konica Minolta BizHUB 5501

Adobe Photoshop Konica Minolta BizHUB Pro 920

Adobe InDesign Epson Stylus PRO 7600

Microsoft Office IKON CPP 650

Fiery & CWS ENCAD Novajet 750

Color Burst & Poster Print Synergix 8830

Torrent & High Water Summa Sign T750 Pro

Onyx RIP Mutoh Toucan LT RH2 8064

Education: St. Norbert College 2006 / Major: Graphic Design & Minor: Business Administration

Extra Curricular Duties: Held Officer position with in an International

Fraternal Organizations as well as the Inter-Fraternity council

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