Customer Service Administrative Assistant

Russell B. Smithen

***** ******** ****, *******, ******* 30228

678-***-****

**************@*****.***

OBJECTIVE: I seek a position within a reputable organization as an

Administrative Assistant and/ or Customer Service Representative where I

can utilize my extensive administrative skills, leadership expertise, and

customer service experience.

EXPERIENCE

United States Army- Ft. Hood, TX/ LSA Anaconda, Iraq/ Ft. Benning, GA

Aug./05-June/09

Corporal (2008-2009)

Administrative Aid & Motor Transport Operator

. Handled sensitive/confidential materials daily

. Provided assistance with and processed travel claims

. Generated numerous documents in a timely manner, including

correspondence, evaluations/fitness reports, messages, directives,

etc.

. Transported time-sensitive documents to appropriate officials

. Answered phones and provided general information

. Organized and maintained electronic and paper files and

publications

. Proofread typed documents against source documents

. Answered inquiries from staff and advised personnel on

administrative and clerical matters

. Assembled final documents for review, authentication, or other

disposition

. Completed motor transport operator duties as needed

. Ensured the safe transport of ammunition and other hazardous

materials

Specialist (2007-2008)

Non Commissioned Officer - in - Training & Motor Transport Operator

. Effectively carried out non commissioned officer duties in absence

of squad leaders

. Strengthened platoon section morale by leading through example and

other non-confrontational techniques

. Promoted teamwork among incoming soldiers

. Acquainted incoming soldiers with important processes and assigned

commanding officers

. Responsible for locating lower ranking soldiers absent from duty

. Escorted lower ranking soldiers to various required appointments

. Conducted regular inspections of soldiers' quarters

. Delegated responsibilities to lower ranking soldiers

. Responsible for the individual training, personal appearance and

cleanliness of assigned soldiers

. Communicated with assigned soldiers to relay orders, messages,

directives, etc.

. Advised soldiers on proper ammunition handling and securing

procedures

. Completed motor transport operator duties as needed

Private First Class (2005-2007)

Motor Transport Operator

. Operated single-unit wheel vehicles with a capacity of five tons or

less in all weather conditions

. Applied driving safety rules, practices

. Performed simple vehicular maintenance

. Ensured proper loading and unloading of vehicles

. Accurately kept records of operations and performance trip logs

. Interpreted written instructions, route directions, map and global

positioning system

. Effectively reported accidents and delays

. Followed all state, federal and county regulations and rules for

the use of the road way

Wyndham Sugar Bay Resort-St. Thomas, V.I.

July/04- Aug/05

Cook

. Served orders and interacted with guests in a professional and

courteous manner

. Cooked and packaged large batches of food, which were prepared to

order or kept warm until sold

. Cooked the exact number of items ordered by each customer, working

on several different orders simultaneously

. Maintained sanitation, health, and safety standards in work areas

. Measured ingredients required for specific food items being

prepared

. Operated large-volume cooking equipment such as grills, deep-fat

fryers, and griddles

. Prepared and cooked food according to instructions

. Verified that prepared food met requirements for quality and

quantity

. Washed, cut, and prepared foods designated for cooking

. Cleaned, stocked, and restocked workstations and display cases

SKILLS

. Ability to take direction

. Commendable time-management skills

. Effectively able to lead and inspire others

. Ability to work well and make difficult decisions under pressure

. Ability to maintain trustworthiness and integrity at all times

. Notable critical thinking and troubleshooting skills

. Extensive radio communication capabilities

. Ability to work independently and as a team member

Accolades

Driver Wheel Badge; Army Commendation Medal; Good Conduct Medal

EDUCATION AND TRAINING

. U.S. Army Specialized Training: Drivers Training Course, Accident

Avoidance Course For Army Motor Vehicle Drivers, HAZMAT

Familiarization & Safety in Transportation, Level 1 Awareness on

Terrorism Training and First Aid Lifesaver Course

. Lincoln College of Technology/Florida Culinary Institute, West Palm

Beach, FL

Associate of Culinary Arts Technology, March 2004

. Charlotte Amalie High School, St. Thomas, V.I.

High School Diploma, June 2002

Contact this candidate