Customer Service Manager

Lonnisha Lewis

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Objective: Seeking employment, which will utilize my skills and abilities.

Summary of Skills: Communication, Customer Services and

Customer Care, Accounting,

Commercial Driver, Administrative and Marketing.

Computer Experiences: Win98/2002, WinXP, MSWord, MSExcel, MSAccess, and I-

Mac, QuickBooks and PowerPoint

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Education: 1993 Yosemite High School (College Credit)

1996 San Diego Jr. College (AA)

2000 Parkland Business College (BA)

2003 San Bernardino Valley College (BS)

2006 Summit Career College (MBC)

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Work History:

City Of Jonesboro (J.E.T.S) Jonesboro, AR Transit

Transporter/ Dispatcher

?Administrative duties and asinments, customer service, communication thru

out the day with customers and public officers, coach and trucks.

?Communicates with transit driver, handle emergency service, and data

entry. Management skills, has a dispatcher I direct the pickup and

delivery activities of drivers, receive customers' requests for the pickup

and delivery of freight, consolidate freight orders into truckloads for

specific destinations, assign drivers and trucks, and draw up routes and

pickup and delivery schedules

? I also schedule and dispatch workers, equipment, or service vehicles to

carry materials or passengers. They keep records, logs, and schedules of

the calls that they receive and of the transportation vehicles that they

monitor and control.

Blytheville Public School Blytheville, AR

Administrative Assistant

GCA Services Group

?Performed clerical duties as; filing, scheduled meetings, data entry,

faxing, payroll and time sheets data entry. I also used I-search an

employee database and assisted the office manager with office duties,

customer service, and customer care.

?Combined with specially developed on-going training and personal coaching,

will enhance your skills in areas such as; store operations, sales

promotion, and merchandising, marketing, and community relations

?Accounting, data -entry, customer service, customer care.

First Transit Transportation Los Angeles, CA

Coach Operator

? Transport passenger thru-out Los Angeles and surrounding cities.

?Collection of fares and pass from customers.

? Knowlge of connecting routes and buss, trains and destions for

passengers.

Union Pacific/ Renizenbuger Colton, CA

Transporter

? Transported crew-members and heavy equipment thru-out varies locations

from Los Angeles, CA to Yuma, AZ.

? Customer service, customer care, experienced in highway and inter-state

driving.

Rightway Recycler Blytheville, AR

Accounting Manager

? Oversees all store operations, including implementation and maintenance

of corporate programs, merchandising, customer service, financial, and

human resource management. The account manager sets the tone of the

entire organization through their leadership, management, and communication

styles.

? Combined with specially developed on-going training and personal coaching

will enhance your skills in areas such as; store operations, sales

promotion, and merchandising, marketing, and community relations.

? Focus on time-critical methods, strategies and contingencies used to move

currency, checks, and materials throughout the Bank, primarily for the Mid-

Atlantic market responsible for day to day project resolution, issue

escalation, risk mitigation, solution development and data analytics to

deliver cost effective, timely transportation to all required operations

sites.

Remedy Staffing Inc. Torrances, CA

Administrative Assistant

? Answered phones 6-10 lines and greeted clients

? Performed clerical duties as; filing, scheduled meetings, data entry,

faxing, payroll and time sheets data entry. I also used I-search an

employee database and assisted the office manager with office duties,

customer service, and customer care

Easter Seal Redondo Beach, CA

Job Developer

? Assisted clients with re-entry to the working class with emotional

support resume builder and interviewing skills work shops.

? Provided them with transportation to the surrounding areas.

Also provide clerical duties such as; filing, faxing, and answering phones,

case manager, and data entry. Case manager with over 250 clients.

All State Bank North Hollywood, CA

Customer Service Supervisors

? Trained analyst on various bank related computer programs, manuals on

banking duties and qualities with on line banking, in a call center

setting.

? Assisted clients with account management with (Checking, Savings, CD,

Mutual Funds) light clerical duties as; filling, data entry, time sheets

and administrative duties.

Affinity Networking Inc. Los Angeles, CA

Analyst/Customer Services

? Assisted clients with telecommunications problems, repairs, updating

account and systems, receiving payments and account management.

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10705 Moorfield St. Adelanto, CA 92301

Home 323-***-***** Mess 870-***-****

E-mail *********@*****.***

Contact this candidate