Customer Service Sales

OLAKUNLE M. LIJADU

***** ***** *** ? Castro Valley, CA 95368 ? 510-***-**** ?

*******@*****.***

IT TECHNICIAN

. Accomplished IT Graduate with experience in Computer Operations and

Technical Support.

. Excellent communication and diagnostic skills, consistently solving

problems.

. 5+ years of progressive computer/network experience in growing

businesses and colleges with mixed computing environments. Including

UNIX, Windows NT/2000, Windows XP, and interconnected mainframe.

. Pro-active self-starter known to initiate process and system

improvements that increase system stability, and staff productivity.

. In-depth knowledge of customer support facets such as Installation,

troubleshooting, and system maintenance.

. 3+ years experience providing customer/end user Help Desk support.

. In-depth understanding of TCP/IP Networks.

. 8+ years experience using Microsoft Office applications and other

software packages.

. 10 years of dedicated customer service.

TECHNOLOGIES

Windows XP MS Office MS SQL Server C++ (college Ethereal,

2003/2007 2008 projects) Helpdesk

Software

Windows 2000 TCP/IP Visual Studio Visual Basic Python,

2008 WxPython

UNIX LAN/WAN Oracle VB.Net HTML

Database (college

projects)

UBUNTU Networking SQL Java XML

PROFESSIONAL EXPERIENCE

IT CONSULTANT/ ASSISTANT MANAGER

JAN 2004 - CURRENT

SHIEKH SHOES ? BERKELEY, CA

. Consistently demonstrate professionalism and exceptional

interpersonal communication skills in a wide variety of areas.

. Assist IT team in developing an inventory management tool utilizing

SQL tools.

. Continuous store PC upgrades and maintenance operations.

. Test Systems to ensure the elimination of viruses and malware.

. Provides Technical telephone support to other store locations in an

effort to correct software and hardware problems.

. Train staff in sales, customer service and equipment maintenance.

. Daily use of Windows XP in running POS (Point of Sale) program for

store transactions.

. Continuous application of MS Office tools to generate sales and

productivity reports.

. Provide excellent internal/external customer service.

. Increase store revenue via proven sales track record.

VOLUNTEER IT CONSULTANT/ COMPUTER TECHNICIAN

AUG 2006 - AUG 2007

CITY OF MODESTO/

DREAM IT, BE IT, SEE IT ACADEMIC ACHIEVEMENT SERVICES ? MODESTO, CA

. Created and developed multiple customized Academic databases.

. Independently created and designed company web page.

. Completed OS and application software installation and upgrades.

. Performed maintenance on facility equipment (printers, copiers,

projectors, and computers).

. Conducted multiple training sessions with staff on software usage and

hardware maintenance.

. Continuous on-call IT Help Desk Support.

. Negotiated contract as an Independent IT Consultant.

IT STUDENT EMPLOYEE

JAN 2002- AUG 2006

CALIFORNIA STATE UNIVERSITY ? TURLOCK, CA

. Assisted technical team with the set up and operation of visual

equipment for remote classroom sessions.

. Completed multiple programming projects utilizing the following

applications: VB.Net, C++,

JAVA, SQL, Ethereal, and ORACLE.

. Completed upgrades, maintenance and installations as Computer Lab

Attendant.

. Troubleshooting minor software and hardware difficulties.

EDUCATION

CALIFORNIA STATE UNIVERSITY, STANISLAUS ? TURLOCK, CA

B.S. COMPUTER INFORMATION SYSTEMS

FEBRUARY 2008

MICROSOFT CERTIFIED TECHNOLOGIST SPECIALIST CERTIFICATION

Pending AUGUST 2010

HYPER TEXT MARKUP LANGUAGE CERIFICATION

AUGUST 2010

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