Customer Service Manager

Charles A. Rice

**** ****** ****

Westminster, CA 92683

Home: 714-***-****

Cell: 714-***-****

E-mail: ******@*****.***

Summary

I have eleven years experience running a mailroom, along with increasingly

progressive responsibilities in facilities management, operations, tech.

support, logistics, and customer service.

Profile

. Manage time to ensure multiple tasks are completed accurately and on

schedule.

. Works well under stress.

. Established effective working relationships with co-workers,

subordinates and customers to establish and maintain customer

satisfaction.

. Demonstrated leader as well as team member.

. Detail oriented.

. Adaptable.

. Basic knowledge of Six Sigma and Total Quality Management.

Experience

03/09 to Present Production Associate, Ceridian Employer Services

. Process, package, and ship payrolls to businesses.

. Follow Six Sigma standards to achieve error free results.

08/07 to Present Substitute Teacher, Westminster School District

. (Did not actively substitute teach until May 2008)

. Substitute teach in elementary and middle schools.

. Work with the students to complete the lesson plan for the day.

. Classroom management.

. After classes have ended, perform various tasks for the office staff

and teachers as needed.

9/07 to 5/08 Facilities Manager, 3rd Millennium Capital Holdings

Inc. (The company closed)

. First point of contact to resolve building issues i.e., air

conditioning, heating, plumbing, and electrical problems.

. Dealt with the property management company.

. Monitored the cleaning contractor.

. Ordered office furniture.

. Office staging.

. Copier maintenance.

. Ordered office and break room supplies.

. Worked with and selected product and service vendors.

. Tech. Support.

. Issue secure coded badges.

. Logistics.

. Provided internal customer service.

6/96 to 9/07 Mail/Communications Manager, Brookstreet

Securities

(The company closed)

. Managed the Mail/Communications department for the corporate office of

an investment broker/dealer firm.

. Facilities management.

. Managed personnel that met department deadlines on schedule.

. Sorted large volumes of mail and overnight packages (UPS, FedEx,

etc.), both incoming and outgoing on a daily basis.

. Increased productivity with the implementation of automated mailing

equipment.

. Records management based on compliance regulations.

. Provided customer service on a daily basis with a wide range of

customers, including broker dealers and their clients.

. Provided internal customer service.

. Ordered office and break room supplies.

. Selected product and service vendors based on cost and quality of

service.

. Created and sent company e-mail communications.

. Logistics.

. Forward incoming faxes via e-mail, or paper.

. Conducted employee reviews.

. Provided employee coaching.

Education

. B.S. California State University Dominguez Hills School of

Management

. Major: Public Administration: Public Financial Management

. A.A. Los Angeles Harbor College

. Major: Liberal Arts

[pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic]

[pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic][pic]

[pic][pic][pic][pic][pic][pic][pic]

Contact this candidate