Customer Service Manager

Jessica B. Hollister *** E. Corey Street

517-***-****

Bronson, MI 49028

**.*********@*******.***

Objective

To obtain a challenging position in an area of quality that would

allow me to utilize and further develop my management, customer

service, and analytical skills.

Education

Western Michigan University - Bachelors of Science - Kalamazoo, MI

Major: Biomedical Sciences

Minor: Chemistry

GPA: 3.0 Graduation Date: December 2008

Bronson Jr./Sr. High School - General Education - Bronson, MI

GPA: 3.8 Graduation Date: June 2004

Experience

Abbott Laboratories - Sturgis, MI August

2009 - Present

Assistant Chemist

. Perform Chemical and Physical testing from ingredient to

finished product stage in analytical lab

. Make sure all tests are performed under cGMP and Abbott policies

and procedures

. Use analytical and mathematical skills to ensure accuracy of all

results

. Tests performed include, but are not limited to, HPLC, Auto

Titration, ICP, GC, Stability, particle size, and nutrient

verifications

Yerasoft, LLC - Kalamazoo, MI August 2008 -

May 2009

Office Manager

. Worked in accounts payable and receivables

. Was responsible for customer service and satisfaction

. Created new and maintained all electronic and paper client files

. Daily experience with all Microsoft Office programs, Quickbooks,

and Outlook

MPI Research - Mattawan, MI April 2008

-August 2008

Research Associate

. Prosection and trimming of animals in Necropsy Department

. Used laboratory procedures and precautions

. Handled animals such as rats, mice, dogs, and swine

. Provided assistance to Pathologist by making macro observations

regarding

tumors, lesions, and abnormalities while performing autopsies

Family and Children Services - Kalamazoo, MI June-

September 2007

Respite Worker

. Worked with children who have mental or social disabilities

. Supervised the children on daily outings in the community

. Monitored kids progress towards goals set by parents and social

workers; through daily verbal and written communication with

parents and supervisor

. Mediated tense situations between the children

Community Health Center of Branch County - Coldwater, MI April -

August 2006

Emergency Room Nurse Assistant

. Provided help to Nurses, PAs, and Doctors

. Placed patients on heart monitors, telemetries, and IV pumps

. Took patients to X-Ray and to floors when being admitted

. Set up suture trays and took vital signs

. Patient sat on floors when needed

Walgreens Pharmacy - Coldwater & Plainwell, MI July 2003 -

January 2006

Certified Pharmacy Technician

. Assisted pharmacist in filling prescriptions

. Ordered and maintained inventory

. Customer Service and Insurance Billing

. Was responsible for making sure all activities were done

according to compliance and regulations (Including HIPAA and

applicable pharmacy laws)

Honors and Activities

. First Aid and CPR Certified

. Alumni Health Occupation Students of America (HOSA)

. Alumni Future for America (FFA)

. Interests such as basketball, volleyball, running, and the

outdoors

References Available Upon Request

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