Customer Service Administrative Assistant

Lisa R. Russell

P. O. Box **** /Riverside, CA. **513

951-***-****

*********@*****.***

OBJECTIVE:

Looking to secure a position, where my experience and Customer Service

skills can benefit a professional organization. I have over 8 Years of

experience working in a fast pace customer service environment, providing

valuable customer care with excellent communication skills. People person

that is adequate and organized. Diligent individual who can carry out

responsibilities in a timely manner.

EXPERIENCE:

North-West College, Riverside, CA

03/10 - 08/10

Administrative Assistant

.Prepares/Close files

.Collection of student tuition daily

.Switchboard operations

.Maintaining files

.Copying/Faxing

.Tests prospective students

.Posted daily bank deposits

.Collected data for inventory

InterCoast Colleges, Burbank, CA

04/08 - 10/08

Student Services Coordinator / Administrative Assistant

.Generated new attendance rosters

.Posted daily attendance, tracked probation academic/ attendance

.Processed graduate and drop files within guidelines

.Prepared enrollment reports and provided enrollment verification letters

.Completed directors' deposit report and disbursed funds

.Monitored activity of the students' retention program, called students

that had withdrawn to establish reason for withdrawal and possibility for

re-entry

.Evaluated and resolved student inquiries, issues, and problems, and

ensured appropriate actions were taken to the satisfaction of the student,

Company, and/or regulatory agencies in compliance with policy, procedures

and legal requirements

.Coordinated with instructors to assist students with academic and personal

issues that may interfere with their academic programs.

.Assisted with graduation ceremony and student appreciation days, performed

other duties and responsibilities as assigned.

Career Colleges of America, Los Angeles, CA

05/05 - 04/08

Student Services Representative / Receptionist

.Handled escalated calls

.Took up to 100 calls per day

.Provided information assistance to callers

.Made sure breaks and lunches were taken on time

.Processed weekly progress reports

.Tracked students' attendance/ grades and advised student

.Trained temps for front office operations

.Prepared and maintained student files

.Verified enrollment

.Maintained daily log of contacts. Prepared and sent out letters to

students that can not be contacted by phone

.Planned and directed services that assist students to reenter, continued

and completed their academic programs

Team One Employment Specialists, Los Angeles, CA

08/03 - 04/04

File Clerk / Back Office Accounting / Receptionist

.Posted daily bank deposits

.Supported documents for stop payments

.Answered incoming calls

.Enrolled employees for medical insurance / workers compensation

.Maintained employee files

CBM Consulting, Inc., Gardena, CA

03/01 - 03/02

Administrative Assistant

.Answered incoming calls

.Made call backs regarding the status of projects.

.Implemented/maintained filing to track CBM documents

.Prepared invoices, transmittals

.Collected data for inventory

SPECIAL CHARACTERISTICS

.Strong People Person

.Self-Motivated

.Team Player with a desire to succeed

SKILLS & ABILITIES

.Microsoft Word / Excel/ Outlook

.Accounts Receivable

.Diamond D/CLASS

.Confidential Record Keeping / Personnel Files

.Benefits Administration / Medical / Dental / Vision

.Training

.Customer service

References Available Upon Request

Contact this candidate