Customer Service Management

Latoya C. Bester

**** **** ****** ****

Tuscaloosa, AL 35405

Home 205-***-****

Cell 205-***-****

Objective

To use my diverse skills and knowledge in a dynamic health care and/or

business organization.

Education

Troy University, Masters of Business Administration

Concentration: Management

Expected Date of Graduation: May 2011

Courses: Strategic Marketing Management, Managing Health Care

Organizations, Managerial Finance, Operations Management, Organizational

Behavior, Managerial Economics

University of Alabama, B.S. in Commerce and Business Administration, 2008

Major: Health Care Management

Minors: Computer Technology and English

Courses: Accounting, Finance, Operations Management, Marketing, Statistics,

Economics, Disparities in Health Care Management, Surveying Issues in

Health Care, Health Care Management and Organization

Experience

Academy Sports, Prattville, Alabama, September 2009-Present

. Cashier Team Lead

. Opening/closing Store, Supervising other associates, Handling large

amounts of money, Resolving customer issues, Handling confidential

paperwork

Coldwater Creek, Tuscaloosa, Alabama, October 2007- October 2009

. Cashier, Visual Presentation Specialist, Customer Service Associate

. Cash handling, store visual design and placement, quality customer

care

Old Navy, Tuscaloosa, Alabama, September 2005- October 2007

. Cashier, Cash Handler, Visual Presentation Specialist, Customer

Service Associate

. Cash handling and deposits, store visual design and placement,

customer care, counting registers at closing and opening of store

Volunteer/Internship

Alabama Medicaid Agency, Montgomery, Alabama, May 2008-August 2008

. Assisted with updating policies, claims issues, fraud cases, DME fee

scheduling, determining Medicaid eligibility, medical billing

Life University, Marietta, Georgia, October 2003-December 2006

. Summer Volunteer at Chiropractic Clinic

. Assisted with physicals and office work

DCH Regional Medical Center Spine Care, Tuscaloosa, Alabama, January 2002-

July 2003

. Worked in medical records and physical therapy departments

Honors and Activities

Health Care Management Society, 2007-Present

Black Student Union, 2006-Present

Promoted to Team Lead at Academy within 6 months

Create a Durable Medical Equipment fee schedule for Medical Director at

Medicaid (2008)

Who's Who Among College Students (2006)

Youth Praise Team Leader (2002-2008)

References

Available Upon Request

Contact this candidate