KEY QUALIFICATIONS

< Qualified desktop analyst with extensive knowledge of Windows and

hardware repair.

< Excellent customer services skills with proven troubleshooting base on

various international project experiences.

o Windows OS and Exchange Server and Application -SCCM, Active

Directory, Group Policy, DNS, DHCP

o Mobile devices - BlackBerry, iPad/iPhone, Android

o Antivirus and related security products, Backup systems

o Networking technologies -TCP/IP, Routing, switch technologies

and VLAN etc

o Remote Desktop Services - Bomgar, VNC, Teamviewer, PC anywhere,

MS RDC

o Assisted and Implemented the audio visual conference system -

AMX, Crestron, Polycom

o VoIP and PBX phone system support -Nortel, Avaya,Cisco

o Assisted Printer Devices- HP, Epson, Kyocera, Canon

WORK EXPERIENCE

Field IT Analyst

CorTech Internation, Atlanta, GA USA - June 2014 to October, 2014

IT Field Technician for Coca Cola Refreshments Calgary

* PC and printer Lifecycle project.

* Installing, maintaining, troubleshooting, and supporting the IT

related issues base on Services-Now system

Deskside Analyst

S.i Systems - Calgary, AB - November 2012 to May 2014

Talisman Energy - Calgary, AB

Deskside Support

* Assisted client IT related issues by either visiting their desk

or by using remote tools

* Perform hardware and software installs, move and add changes

(IMAC)

Primary Audio Visual supporter

* Assisted clients with audio visual conference and test AV

equipment

* Implemented and upgraded AV system at Bankers Hall.

* Primary support for WebEx and main conference applications

* Installation, troubleshooting and maintenance of AV equipment for

140 rooms.

* Troubleshooting and maintenance with Polycom, AMX and Creston

devices.

Accomplishments

* Implemented the 12 upgrade workrooms project at Bankers Hall.

* Implemented the 21 Conference rooms project at First Canadian

Centre.

* Migration from 32bit Vista to 64bit Win7

Skills Used

* Polycom, AMX and Creston devices

* Active Directory, DNS, DHCP, Network, Citrix.

* Level II Desktop support

* Win7, SCCM, MS Office 2010

* Oil & Gas business specific software.

Deskside Support

TEK System - Calgary, AB - October 2011 to October 2012

Deskside support /Audio Visual Support for Talisman Energy

* Assisted client IT related issues by either visiting their desk or

by using remote tools

* Perform hardware and software installs, move and add changes

(IMAC)

Desktop support for Tower Watson

* Assisted client IT related issues by either visiting their desk or

by using remote tools

* Perform hardware and software installs, move and add changes

(IMAC)

Desktop support for SKF Magnetic Bearing Canada

* Assisted client IT related issues by either visiting their desk or

by using remote tools

* Perform hardware and software installs, move and add changes

(IMAC)

Field Technical Support II

Hewlett-Packard (Canada) Co - Calgary, AB - June 2009 to October 2011

Desktop support for Mark's Work Wearhouse

* Updated or tracked daily incident tickets and IMAC tickets - EDS

Digital Workflow

* Provide level II Desktop support team - Windows environment

* Imaged and deployed Windows PCs and laptops-Installed and upgraded

software

* Supported Blackberry, A/V conference system, and printers,

supported Lotus Notes

* Supported Active Directory, DNS, DHCP, Network, Citrix.

In-Store support for Mark's Work Wearhouse

* Supported In-store support - Linux environment of POS, Thin

clients, and back office PC

* Troubleshoot network issues and printer server issue after

replacement switch hubs

Technical Support

ComDoctor Inc - Calgary, AB - January 2003 to April 2009

Home & small business system repair, upgrade, install services and

education.

* Supported home & small business network-Installing and upgrading

hardware and software

* Supported CCTV and security system

Contract Projects

* Desktop Support at Mark's Work Wearhouse

EDUCATION

B.S. in Computer Information System

DeVry University - Columbus, OH June 1995

LINKS

http://ca.linkedin.com/pub/ilsu-victor-jang/32/124/624

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