Customer Service Loan Processor

J AN ICE F IS HE R

**** *** *** *., **** rwater, F L 33760

TH

727-***-**** JAF IS *****@*****.** M

F I NANC IAL REPORT ING CRED I T REPORT ING ACCOUNT

S ERV ICES

CUSTOMER SERV ICE DEBT CONSOL IDAT ION R ELAT IONSH IP

B U I L D I NG

STRATEG IC PLANN ING ORGAN IZED TEAM

P LAYER

CONFL ICT RESOLUT ION A DM I N ISTRAT IVE SUPPORT V ERBAL & WRIT TEN

COM M U N ICAT ION

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PROFESSIONAL EXPER I E NCE

SUPPORT SERV ICES FOR I N DEPENDENT L IV I NG CLEARWATER, F L

OFF ICE MANAGER 3/09-5/10

• Reconciled and paid all clients monthly bills.

• Set up training for staff

• Completed state required paperwork

M I D-ATLANT IC F I NANCE CLEARWATER, F L

PO IN T OF SALE BUYER 03/08-09/08

• Established relationships with car dealers throughout the U.S.

• Underwrote and negotiated terms and conditions of sub-prime loan applications

• Verified employment, income, insurance and funded checks to dealerships

SOCIE TY FOR T H E PREVENT ION OF CRUEL TY TO AN I MALS OF TAMPA BAY (SPCA)

LARGO, FL

ADOPT ION COUNSELOR 07/07-03/08

• In terview and counsel prospective clients, ensure adoptees meet company guidelines and standards

• Manage daily operations of the in-house retail store, assist clients with merchandise and service inquires

• Balance financial t ransactions, including cash and credit card receipts at the closing of each day

• Collect and distribute animal identification documents, microchips and license information

BANK OF AMER ICA T AMPA, FL

HSS 2 (SR. LOAN PROCESSOR) 02/07-07/07

• Processed and underwrote fi rst and second conventional mortgage applications

• Conducted credit counseling, acted as a credit repair liaison to borrowers wi th less than perfect credit

• Ordered appraisals, ti tle work and homeowners insurance to meet lender guidelines

• U til ized follow-up and relationship building strategies when providing high quality customer service

MARKET STREET MORTGAGE C LEARWATER,

FL

SEN IOR LOAN PROCESSOR 09/05-08/06

• Processed FHA, VA, Conventional & Bond loans, fi rst and second mortgage applications through automated

u nderwri ting

• Analyzed client accounts, determined discrepancies, resolved credit issues and measured financial capabili ties

• Communicated wi th loan officers, closers, ti tle companies and attorneys, regarding client accounts and loan statuses

COUNTRYWIDE T AMPA, F L

SEN IOR LOAN PROCESSOR I I 07/05-09/05

• Processed fi rst and second mortgage applications, prepared approvals, conditions, closing instructions and balanced

H UD

UN IVERSAL AMER ICAN MORTGAGE C LEARWATER,

FL

SEN IOR LOAN PROCESSOR 05/04-06/05

• Processed FHA and conventional construction loans through the automated underwri ting system

WASH INGTON M U TUAL C LEARWATER,

FL

SEN IOR LOAN PROCESSOR I V 02/01-03/04

• Validated, profiled and approved conventional loans with a $1M r isk level authority (RLA)

AMSOUT H BANK C LEARWAER,

FL

SEN IOR LOAN PROCESSOR 03/91-09/00

Processed and validated FHA, VA and conventional loans

EDUCAT ION & CERT I F ICAT IONS

KEL LOGG COMMUN I TY COLLEGE – Business and Accounting Classes

Certified: Desktop Underwri ting Loan Prospector ---CLOUT (CLUES)

Notary Public

COMPUTER SKIL LS

M icrosoft Office: Work and Outlook

Mortgage Software: DU CLOUT CLUES-LP

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