Customer Service Manager

Jackie Betzler

*** *. ******* **.

Vacaville, CA 95688

Cell: 707-***-****

OBJECTIVE: I am seeking full time employment where I can put all of my skills and experience to use in

a professional environment.

QUALIFICATIONS

5 years Customer Service Experience Typing Speed: 55 WPM

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Task Oriented Microsoft Word/ Excel

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Filing/Copying Management Experience

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Organized Team Player

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EDUCATION

May 2009 April 2010 Empire College Administrative Program.

2001 2005 Buckingham Magnet Charter High School, High School Diploma.

EMPLOYMENT

July 2009 Present Customer Service Rep./Security Cashier, OSH

Cashier, exchanges, returns, credit applications, processing payments,

answer phones, money drops from cashiers, rain checks, process hold items,

audit registers, handling daily deposits in the money room, opening and closing.

Nov. 2008 Mar. 2009 Cashier/Greeter, Circuit City

Rang up guests, returns, stocking, greeting and helping guests find what they need upon

walking into the store, answered phones, credit applications, processed payments, and

customer service.

2005 2008 Store Manager/Cake Decorator, Baskin Robbins

Customer service, answered the phone, shift changes, putting away ice cream

orders/paper orders and making sure everything is there, write out the chore list for all the

employees to do for the following week, train new employees, open the store in the

morning, make sure everyone is doing their job and addressing those who are not,

manager paperwork for the store to make sure everything is running properly and up to

code, decorate cakes, make sure the store is clean, organized, and everything is stocked.

2003 2005 Assistant dance instructor, Stage Struck Studio of Dance

Helped the dance instructor with teaching the younger students dances.

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