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Customer Service Sales

Location:
Elk Grove, CA, 95624
Posted:
September 30, 2010

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Resume:

Gerry manosane

**** **** *** *****. *** GROVE, CA 95624

PHONE 717-***-**** . E-MAIL abj1oi@r.postjobfree.com

OBJECTIVE

Highly self-motivated and technical individual seeking a position in

the IT department of a company where knowledge and skills will be

applied to the fullest extent with the opportunities of future

advancement within the company.

EDUCATION

University of Pittsburgh

Pittsburgh, PA

. Bachelors of Science in Information of Science - QPA: 3.13

Fall 2005 - 2009

. Completed 15 credits in related area of Management

. IS/CS courses include: Information Systems,

Telecommunications

& Networks, Applications of Networks, Wireless Networks,

Network Security, Information Systems Analysis, Java 1 and

2,

Data Structures, Management Information Systems - Capstone,

Database

Management Systems, Website Design, PC Software for

Business

TECHNICAL SKILLS

. IBM Systems - Windows 2000/XP/Vista/7

. Hardware and Software installations and backups/restoration

. Deployment and Imaging of Systems

. Printers, routers, switches, hubs

. Bios configurations, OS installations

. Installation and configuration of secured LAN/Wireless

Networks

. TCP/IP configurations

. Security - Firewalls/Viruses and Spyware removal

. PC and Network Troubleshooting

. Remote Assistant/Desktop, User Account Control, Active

Directory

. Knowledge of: Microsoft Office, Excel, PowerPoint, Access,

Java, HTML, FTP, Photoshop, VMware, MySQL, Linux

CERTIFICATIONS

HP2-H08 - Servicing HP Desktops, Workstations, and Notebooks

July 2010

EMPLOYMENT HISTORY

Insight Global - Contract Position

Health Net - Field Service Technician

Rancho Cordova, CA

Installed more than 2,000 desktop locks

August 30 - September 9

Recorded asset tags during the process

Projected 4 week project was finished in 2 weeks

JP Morgan/Chase - Lead Field Technician

Sacramento, CA

Meet and inform clients about job orders

May 2010 -

On Call

Assemble and image new platform stations

Installed USB upgrade stick to HP G5 servers at multiple

sites

Followed detailed scripts to complete the job order

Replaced HP server parts that were defective

CVS Caremark - IT Technician

Sacramento, CA

Disassembling of computer hardware and peripherals

April 2010

Packaged computer hardware/peripherals for transportation

Recorded hard drive serial numbers for inventory

Finished 3 day project in 1 day

Hess's Barbecue Catering Inc - www.Hessbbq.com

Willow Street, PA

Catered various indoor and outdoor events including weddings,

2006-2008

banquets, business celebrations and cookouts

Worked well in intense and time important situations

Involved in preparation of food and setup of furniture and

equipment such

as large tents, tables and chairs

Performed carpentry and landscaping duties

J.Crew - Salesman/Stock Clerk

Lancaster, PA

Provided excellent customer service on the sales floor

2004-2005

Replenished stock on sales floor when needed

Receive and restock incoming shipments

Timberland - Salesman/Stock Clerk

Lancaster, PA

Maintained a safe shopping experience for customers and

employees 2003-2004

Participated in company Earth Day event at a local animal

shelter

Provided excellent customer service on the sales floor and

cashiered as needed

Replenished stock on sales floor when needed

Receive and restock incoming shipments

Polo Ralph Lauren - Stock Clerk

Lancaster, PA

Received and verified incoming stock shipments

2001-2003

Attached security tags to inventory

Worked the sales floor when needed during peak times

Verified cash on hand with management



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