Desktop Support Technician
Resume:
Mario A. Blandino
Ceres, CA 95351
*********@*******.***
Objective: Employment Opportunity as Desktop Support Technician
Rate/salary expected $70000/annual
Personal skills
• Ability to work in a team environment, self-motivated, good organizational and interpersonal skills, able to
work independently with minimal supervision, PC/Mac Network experience (PC/Mac repair/upgrading,
troubleshooting/software-hardware installation and maintenance, network/LAN and TCP/IP concepts and
protocols), bi-lingual.
Experience
July 28 2014 – October 31 2014
Desktop Support Technician at Duarte Inc.
• In this position I am responsible for desktop and laptop setup, routine maintenance, relocation, as well as
diagnosing and resolving technical problems. I maintain and troubleshoot any Active Directory issues,
also add, delete and modify object in AD. I also maintain our Microsoft 2010 exchange server, create
users mailboxes and distribution list as needed. Maintain all the printer and print server.
Responsibilities include audio/visual equipment maintenance, trouble shooting, meeting preparation, and
user training. This position is also responsible for various areas of surplus asset management, as well as the
maintenance and updates of the ticketing system and knowledge base and as needed for other special
projects within the scope of Computer Operations and Technical Services. I work with our Network
Administrator to keep machines running, users trained, answer questions, and provide solutions.
Jan 18 2011 – July 28 2014
Support Technician at Salinas Valley Memorial Hospital Healthcare System
• In this position I respond to, assess and resolve second tier PC hardware, software and peripheral
installation and technical support issues. This position is also responsible for various areas of surplus asset
management, as well as the maintenance and updates of the Help Desk and Technical Services Group
policies. I assist the Computer Operations Supervisor during Applications/software upgrades and as needed
for other special projects within the scope of Computer Operations and Technical Services. I perform other
duties as assigned by the Technical Services Manager
Feb 2006 - Nov 2010 Memorial Medical Center/Sutter Health Support Services Central Valley Region
Desktop Technician III
• In the Desktop Technician III (DTIII) position I was one of the senior level position in the Desktop Group.
In this position I was responsible for all technical needs within the most complex and high-demand
departments, sites, and areas supported by IT in the Sutter Health Valley Hospitals. This includes all
hardware and software maintenance, repairs, installations, and other technical duties which primarily took
place within customer departments and at remote sites and campuses. As DTIII I regularly consulted and
worked with the Desktop Supervisor, Server Engineers, Network Engineers, and Applications Analysts on
large projects and complex issues. I had daily interaction with multiple facilities, projects, co-workers, and
end-users as required. I adherence to departmental and Desktop Group polices, directives, objectives, and
procedures. The scope of my position covered all Desktop Technician III level activity for the Sutter Health
Central Valley Service Area (CVSA). The CVSA is comprised of four affiliate organizations with four major
campuses and 20 satellites. There are approximately 7000 users and 2000 desktops in the CVSA.
Professional Skills
• Experience supporting IT functions within a fast paced production environment
• Strong experience providing Customer Service and Service Desk operations
• Strong experience troubleshooting software, hardware and connectivity issues remotely
• Strong technical experience installing, upgrading, deploying, testing, maintaining and troubleshooting
software applications and Operating systems, including Windows and Mac OS X
•Strong technical experience upgrading, deploying, testing, maintaining, troubleshooting and repairing
computer equipment/peripherals including desktops, laptops and printers (very high level of expertise
troubleshooting and repairing HP printers)
• Strong experience troubleshooting Microsoft Office 2007/10/11/13 applications for Windows and Mac
• Strong working Knowledge of Active Directory
• Strong working Knowledge of MS Exchange support (Setup and maintain shared mailboxes/distribution
lists)
• Strong experience creating images for deployment and disk partitioning solutions
• Strong experience resolving basic network issues (i.e. DNS, DHCP)
• Strong experience with corporate antivirus solutions (Trend Micro, Symantec Endpoint Protection,
McAfee)
• Strong experience using remote connectivity to correct computer issues (i.e., RDP, VNC, Dameware,
Remote Connect, etc.)
• Experience with Microsoft SCCM (for software deployment, upgrades, packaging, etc.)
• Experience setting up requested IT equipment (video, audio, or telecommunication) for meetings and
conferences.
• Great experience maintaining IT assets management
• Strong written and oral communication skills and ability to present ideas in user-friendly language
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure
environment
• Strong experience working in a team-oriented, collaborative environment with a strong customer-service
orientation with effective interpersonal skills and relationship-building skills
Education
2007 Chapman University
• B.A (Bachelor of Art) Degree in Social Science 2002 – 2007 Chapman University
• A.A (Associate in Arts) Degree in Computer Science 1990 - 1993 Modesto Junior College Modesto, CA
Technical Certifications
• MCP/MCSA - Microsoft Certified Professional and System Admin
• A + Certified
Technical Training
• Successful completion of Apple Certified Support Professional (ACSP)
• Successful completion of Microsoft Certified System Engineer Training
• Successful completion of a Network Essentials/Network + certification training
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