Customer Service High School
Resume:
BALINDA WACKER
***** ******* **. ***********, **
Email *********@*******.***
OBJECTIVE:
A baker, cake/baked goods decorator position which will
provide an outlet for my exceptional talents while allowing
me to employ practiced experience in providing excellent
products and services to consumers, while facilitating the
use of proven administrative, communicative, and
organizational abilities.
HIGHLIGHTS:
Award winning cake decorating skill
High volume production in a deadline based, fast paced
environment
Proficiency in management of team members and personnel
Excellent teaching ability
Outstanding verbal and written communication skills
Superb ability to lead, serve, work with, and relate well to
superiors, subordinates, and clients
Demonstrated ability to learn quickly and succeed in new
environments
EXPERIENCE:
. 10 years seasoned practice as a private and retail,
master cake decorator and baker
. 3 years management experience
. Experience in the selection and administration of the
personnel required to form and effective team
. Negotiation of contractual agreements with venders and
outside distributors
. Administration of inside/outside customer service and
client services
. Priority oriented scheduling of employee work calendar
and job distribution
. Extensive expertise in the instruction and demonstration
of skills and job requirements
. Consummate experience in leading individual departments
and team members to success resulting in quantifiable
positive results for the company as a whole
EDUCATION:
Antelope Valley High School
Antelope Valley College
University of Phoenix (Ongoing)
JOB HISTORY:
July 2002 - July 2010 Sherm's
Thunderbird Market - Roseburg, Oregon
Head Cake Decorator/ Head Baker / Bakery Production
Supply purchasing. Inventory Control. Telephone/in-store
Customer service (Managing calls from multiple lines). Daily
organization and product arrangement of bakery display.
Employee hiring and job training. Scheduling. Coordination
of departmental and interdepartmental staff meetings. New
vender assessment and procurement.
April 2004 - January 2005 Village
Craft by Michael's - Roseburg, Oregon
Instructor (Cake decorating)
Provided step by step instruction to customers in a
classroom environment of beginning, intermediate, and
advanced cake decorating and preparation. Focus on
aesthetics, presentation, and composition. Supply
purchasing. Inventory Control. Scheduling. In-store/outside
advertisement. Database management.
~References available upon request~
Contact this candidate