Customer Service Manager

Larry R. Bethea

**** ******** **** ******* *******, MD 20747 240-***-****

************@*******.***

Objective

Office Management/ Facilities Management / Project Coordinator

Skills Profile

- Customer Relations, Department Management, Team Building, Quality Control, Technical

assistance

Employment History

FACILITIES MANAGER

Cochran Firm

11/14/2007 Present

District of Columbia

- Facilities Manager supervise and manage three employees, functioning between facilities,

office services, and records department.

- Duties include client service relations, team building, employee development, quality control,

trial supply services, budget analysis and internal contract procurement for supply vendors and

office equipment.

- Coordinated company construction meetings and property walkthroughs for interior build

outs, sub-leasing floor plans and design. Work alongside property management to coordinate

internal and external furniture and equipment movement.

- Coordination of internal office movement for current and on boarding attorneys and staff

including office supplies, furniture moves, picture hanging, and computer setup.

- Office services management of mail, electronic printing, copy and faxing services utilizing

File site, FTP services, E-copy, Acrobat adobe, E-fax, and Microsoft Office suite.

- Coordinate of internal records processes including incoming and outgoing file movement,

electronic records transfer and internal box movement.

OFFICE SERVICES MANAGER

Wilkes,Artis,Hedrick and Lane

10/1/2000 11/2/2007

District of Columbia

- Office Services Manager of facility department mail, copy and fax processes

- Duties include team building, employee evaluation, training and management, customer

service and quality control excellence, equipment research and purchasing, cost control and

monthly billing reports.

- Received numerous certificates for Outstanding Services, Circle of Excellence and Manager

of the year.

CUSTOMER SERVICE REPRESENTATIVE

Merrill Corporation

9/1/1995 9/20/2000

District of Columbia

- Customer service representative of DC law firm

- Duties include incoming and outgoing mail processes, copy reproduction, supply ordering

and inventory control.

EDUCATION

Prince Georges Community College

5/14/1986

Largo, MD

- A.A.S. Business Management

References

Cochran Firm - H.R. Manager - Mr. Scott Lucas 202-***-****

Wilkes, Artis, Hedrick and Lane - H.R. Manager - Christopher Green 202-***-****

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