Lucia G. Fletes

***** ******* ****** ( Baldwin Park, CA 91706 ( 626-***-**** (

abj1co@r.postjobfree.com

Objective

Seeking a position in where research, communication, and analytical

skills can be implemented to a full extent.

Skills Summary

Spanish Computer Savvy General Office Skills

Power Point Customer Service Adobe/Photoshop

PC/MAC Podcasts Keynote

Qualifications

Communication: Reports/Presentations/TECHNOLOGY

. PROVIDED BIWEEKLY PROGRESS REPORTS FOR BOTH PARENTS AND MANAGERS ABOUT

STUDENT PROGRESS.

. This included e-mailing daily test scores to the office.

. Assisting students by showing them how to access different

computer programs.

. Prepared power point presentation for class discussions.

. Accessing various web data bases to find primary and secondary

sources.

Customer Service/Marketing

. SETTING UP WEEKLY SALES FOR TOWER RECORD'S TOP 25 AND TOP 10 LATIN

BEST MUSIC SELLERS.

. Promoting Old Navy and Gap clothing and credit cards.

. Speaking Spanish to assist customers with there questions and

concerns.

DETAIL MASTERY & Organization

. MAKING SURE THAT PAYMENTS WERE UPDATED ON NEIMAN MARCUS CUSTOMER'S

ACCOUNTS.

. Setting up reward gift cards for InCircle Members

. Document, verify, chronicle and authenticate information provided by

parties involved in a claim.

. Issue payments

. Establish alternate transportation for involved parties.

. Help set up and arrange displays in Disneyland (Westside) stores.

Management/ Leadership

. COOPERATED WITH UPPER MANAGEMENT WITH THE TRAINING OF NEW HIRES FOR

TOWER RECORDS.

. Initiated and supervised youth group learning actives.

Employment History

Allstate insurance - Diamond Bar, CA

Claim Processor, 2008 to Present

Neiman marcus - Newport Beach, CA

Customer Service Representative, Sept. 2007 to Mar. 2008

Extreme learning, inc. - San Diego, Ca; Los Angeles, CA

Academic Coach, Mar. 2007 to June 2007

old NAVY - San Diego, CA

Sales Associate, May 2006 to Mar. 2007

San diego state university - San Diego, CA

Tutor, Mar. 2006 to May 2006

Disneyland - Anaheim, CA

Guest Services- Stores/ Stock, Mar. 2005 to Mar. 2006

Tower Records - West Covina, CA

Keyholder/ Latina Room Coordinator, Mar. 2002 to Oct. 2004

GAP - West Covina, CA

Replenisher, Nov. 2001 to Jan. 2002

San Diego State University - San Diego, CA

Stack Maintenance, Oct. 2000- May 2001

Education

Full Sail University - winter Park, FL

MASTERS OF SCIENCE IN INTERNET MARKETING, 2010 TO PRESENT

San diego State University - san diego, ca

BACHELOR OF ARTS IN HISTORY, 2007

Related Courses

Principals of Marketing Principals of Primary and Secondary Source

Concepts Business Research

United States/ Mexico New Social Media Methods of Search Engine

Border Relations Marketing Results

Awards

Customer Advocate Award (3) Allstate Insurance

First Quarter of 2009

Customer Advocate Award (1) Allstate Insurance

Fourth Quarter of 2008

Employee of the Month Tower Records

July 2002

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