Customer Service Manager

Tiffany L. McBride

*** ****** ***** ****** ** ***10

Home: 704-***-**** *******@*******.*** Cell: 704-***-****

SUMMARY OF QUALIFICATIONS

• 10 years experience working in customer service.

• Quick learner and easily adapt to new responsibilities without supervision.

• Outgoing with a pleasant manner and get along with others.

• Dependable, hard worker and enjoy contributing to all team efforts.

• Capable of multitasking, expert office skills, and other tasks assigned.

PROFESSIONAL EXPERIENCE

Regional Manager/ Tax Preparer

- Assisted with the hiring and training of new employees

-Prepared clients federal and state income tax returns.

-Transmitted and processed client’s tax return and refund checks

-Handled monetary exchanges (deposits, withdrawals, for cashing checks)

Digital Print Operator

-Generated invoices, statements, payroll checks, insurance cards etc.

-Take incoming calls from clients, process inbound orders for clients.

-Assist computer programmers with print samples for present and potential customers.

-Assist with inventory control, generate work on a time schedule, and contribute to

quality assurance and procedures.

-Maintain continuous quality improvements.

Collections Representative

-Contact branch members via call center to collect delinquent account balances.

-Help members with processing payments, re-aging and deferring their accounts.

Personnel Database Processor (PDP)

-Processed information for all employees involving any changes made to their

personal employee file.

-Contact employees via phone or e-mail to resolve any issues.

-Participated in corporate training and other duties assigned.

-General office: duties filing and organizing employee record.

EDUCATION

Forest Hills High School, Diploma

Wingate NC

Drake Tax School, IRS Tax School, Strategic Planning, Business Seminars

EMPLOYER

A Plus Tax Service, Tax Preparer/Asst. Manager Dec. 2000-Present

Monroe NC

Standard Register, Digital Print Operator Nov. 2004-Jan. 2008

Monroe NC Jul. 2004-Nov. 2004(temp)

Citifinancial, Personal Loan Collector Jul. 2007-Oct-2007(part)

Fort Mill, SC

Family Dollar Distribution, PDP Clerk Jul. 2000-Sep2000

Matthews NC Sep 2000-Dec 2000

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