Human Resources Customer Service
Resume:
Josie Perez
*** * ******** ***., *******, CA ****0
***************@*****.***
Objective
To obtain an Entry Level/Office Assistant in Human Resources or Clerical
position where I can effectively utilize my expertise in customer service,
office and interpersonal skills.
Education
Certificate- Business Administration: Human Resources
August 2010 to Present
Riverside City College
Courses
. Human Resources Management
. Elements of Supervision
. Employee Training and Development
. Employee Labor Relations
. Introduction to Organizational Behavior
Bachelors of Science - Business Administration: Human Resources
August
2010
University of California- Riverside
GPA 3.0
Skills
Computer: Skilled in
. Microsoft Word
. PowerPoint
. Excel
Academic Projects
Managing Human Resources:
March to June 2010
Researched topic of Motivation for a paper by collaborating with team of
six. Used EBSCO database through the University. Presented findings to
class of 60 and faculty using PowerPoint.
Negotiation Fundamentals:
March to June 2010
Simulated negotiations with classmates given a scenario and a role
description, role- played using tactics such as persuasion, compromise, and
collaboration from readings and research, resolved negotiation to either a
win-win, win-lose, lose-win, and lose-lose solution.
Experience
Sales Clerk
October 2005- December 2008
Postal Annex Menifee, CA
. Provided direct customer service for a mail delivery annex
. Explained shipment options and quoted prices based on customer
preferences
. Quickly resolved customer concerns regarding shipment tracking and
receipt
. Handled wire transfers using Western Union service
. Edited business documents in Microsoft Word and Excel based on
customer requirements
. Managed confidential contact and postal information
. Trusted to open and close annex and deliver daily deposits
Contact this candidate