Project Manager Management

Sanjay Gonsalves, PMP

*** ****** **, ****** *****, CT 06403

***************@*******.***

Phone: 203-***-****

Objective: A challenging and rewarding position as Project manager with

opportunities for growth.

14 years experience in project planning, implementation and change

management in the infrastructure domain. 5 years experience as a Project

Manager. Extensive experience in managing projects spanning geographic

boundaries in Asia Pacific, Europe and the Americas. Experience managing

cross functional technical teams to meet critical business needs and

deliver global IT solutions.

Skills Summary:

. Experience managing complex infrastructure projects on UNIX and Windows

platforms

. Skilled at Disaster Recovery Planning

. Manage multi-million dollar initiatives

. Manage datacenter operations, datacenter migration and datacenter

consolidation

. Manage OS, SAN, network support on IBM, EMC, Sun and HP systems

. Manage projects in accordance with ITIL principles

. Skilled in managing triple constraints and project life cycle

. Ability to influence and negotiate

. Excellent client relationship building skills and vendor management

skills

. Ability to lead and provide clear direction to cross functional teams

. Strong communication skills, organizational ability.

. Experience managing multi-site teams and multiple concurrent projects

. Experienced in managing system/application deployment and administration

. Experienced at datacenter builds, support and migration

Operating Systems: UNIX, Win2k, WinXp, Linux

Databases: Sql Server, Oracle,DB2, Sybase, DB2

Middleware: Websphere Application Server 5.0, 6.0, Citrix Xpe, VMWare,

Active Directory,

Exchange server, Tivoli

Infrastructure: VoIP, TCP/IP, VPN, LAN/WAN, Cisco, EMC Storage

Tools: MS- Project, Rational Portfolio Manager, MS-Office suite, Visio

Educational Qualifications

Bachelors on Engineering, Electronics (Mumbai University, India)

Masters in Management, Telecommunications (Polytechnic University, NY)

Certifications

Project Management Professional (PMP)

Professional experience

IBM Global Services (Transition and Transformation)

Sept 2006 - Present

Manage service delivery and infrastructure projects on shared and dedicated

solutions. Skilled at managing network, server and database deployments

and datacenter builds and migrations. Also skilled at managing SAN,

networking and OS operations. Worked with the infrastructure team on

capacity planning and other infrastructure and networking issues. Utilized

Rational Portfolio Manager and MS-Project for project reporting and

updates.

Role: Project Manager

Responsibilities:

. Portfolio of projects include mainframe and mid-range systems on UNIX,

AIX and Wintel systems

. Manage datacenter operations, datacenter migration and datacenter

consolidation

. Manage Disaster Recovery processes

. Manage OS, SAN, network support on IBM, HP, Sun and EMC systems

. Manage infrastructure deployments and service delivery

. Manage server build, sizing, clustering, virtualization and system

integration

. Other transformation initiatives

. Manage Back-up and storage support services

. Work with architects to shape the framework upon which the networks are

built.

. Manage the overall project plan, engage appropriate technical resources,

put in place effective communications plan and strategy.

. Project planning, budgeting, scheduling, tracking and reporting

. Develop cost estimates and manage efforts to mitigate risk

. Interface with business and infrastructure teams to set Service Level

Agreements (SLA) for infrastructure services

. Coordinate change management and maintenance scheduling

. Manage projects in accordance with ITIL principles

. Identify internal and external factors jeopardizing the project. Drive

efforts to resolve the issue.

. Present detailed project summaries to senior management and conduct post

implementation analysis to determine areas for program improvement.

. Making presentations to clients and upper management

IBM Global Services (eESM Division) April

2003 - Sept 2006

Managed projects for the Enterprise Service Managment division with

business focus on delivering solutions on the eESM problem/change

management suite.

Role: Project manager

Responsibilities:

. Initiated, executed and managed RFI/RFP and procurement to renew/maintain

the current software levels for 90 Aix servers.

. Initiated, executed and managed the deployment of a customer inventory

database. This database provided an accurate lookup for identifying the

infrastructure, application and support teams in the environment. Created

and negotiated the DOU identifying roles and responsibilities for all

teams.

. Managed cross functional team in the planning and implementation of a

Tivoli Monitoring solution. Interfaced with the PMO on creating and

negotiating the DOU on team roles and responsibilities prior to

committing project to steady state.

. As a member of the Metaframe team was responsible for transition and

steady state activities for Citrix (Xpe and other versions) related

deployment solutions. Supported 300 servers in 20 server farms on both

shared and dedicated solutions for JPMC, Deutsche bank, Visteon and the

IBM global account. Facilitated support planning and SLA agreements and

coordinated testing and production rollouts.

. Technical focal involved in upgrading 100 NT4.0 servers to Win2K for

accounts that included Volvo, Chase, Astra Zeneca, IBM Internal and

Shared Commercial. Worked with the Project Manager and architects to

deliver the solution.

. Responsible for planning the infrastructure setup for the department.

Coordinated with account leads, floor planners and networking team for

floor space and network requirements to deliver solutions.

. Facilitated projects for eESM by engaging teams for new business

(server/solution deployment). Coordinated server builds and deployment

(Aix/Intel) through the server deployment process cycle. Engaged

business, technical owners and coordinated support efforts between

Applications SME's.

IBM Global Services (Melville, NY) Jan

1999- April 2003

Managed and monitored outsourced accounts from an operations standpoint.

Provided OS, mailing systems and network connectivity support.

Role: Technical Lead

Responsibilities:

. Technical Lead for the IFF account. Managed 100 Netfinity Netware

servers, maintained server uptime, performed backup verification and

correction, mail support, technology refreshes, roll outs and level 3

support to the helpdesk.

. Supported 200 Compaq Win 2K servers for the Royal Sun Alliance account.

Instituted a tape rotation policy for remote sites. Worked on a project

of migrating 7000 users across 24 locations from the NT4.0 environment to

Active directory.

IT&T (Mumbai, India)

Jun 1996 - Dec 1998

Role: Team Lead/CE

Responsibilities:

. Team Lead for the Castrol India account. Lead a team of 5 CE's at 5 sites

across Mumbai. Performed network, server support and upgrades connecting

to AS/400. Connected vendors/distributors across India via satellite to

AS/400 for updating inventory records centrally. Ccmobile was configured

for communication.

. Customer support CE for the DSP Merrill Lynch account. Supported the

customer across 5 sites in Mumbai, India.

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