Training Manager

Donna W Fareed, MBA Can travel ***%

Atlanta, GA. Preference: South and East

404-***-**** Availability: Immediately

*******@*******.*** Other Contact #: 770-***-****

An experienced Trainer and Facilitator with diverse skills, strengths and

experiences seeking a Trainer opportunity where I can utilize my skill sets

and experiences and be a key contributor.

MAJOR STRENGTHS INCLUDE

. Training/Facilitating

. Curriculum Designing

. Program/Project Management

EXPERIENCE:

02/06 - Present

Abney, Ramsay & Associates/L-M-R YOU, LLC - Atlanta, Georgia

Trainer/Facilitator/Curriculum Developer

Client: Children's Healthcare Center of Atlanta - Atlanta, GA.

(3 year project) End Date 05/2010

Served as the liaison between end users (clinical and non-clinical staff),

key decision makers/stakeholders and the EPIC Build Team for ADT/Prelude

(Registration and Admissions) and Scheduling

Responsibilities included:

. Trained clinical and non-clinical staff in the following departments:

o Admissions

o Radiology

o Emergency

o Immediate Care Centers

. Served as Group Facilitator; assisted the build team in work flow

sessions

. Documented issues during sessions; ensured work flows were validated

and approved

. Point of contact for the resolution of issues that pertained to work

flow and testing

. Communicated resolved issues to team and management

. Interacted with the testing team to ensure that all end user and

stress testing was acceptable and met quality assurance standards

. Revised and customized training material

. Provided go-live and post go-live support

. Maintained the learning management system which included:

o Scheduling training sessions

o Recording attendance

o Documenting end user training exam results

Clients: Acuity Brands, Morehouse College, Spelman College, DeKalb K-12 -

(2 year projects - as needed)

Provided training, curriculum development and leadership development

training to internal business units and 3rd party affiliates within the IT,

Supply Chain, HR, Sales and Finance & Accounting organizations in the

following industries: manufacturing and academia.

Provided technical implementation software training and QA Testing for the

following: Access 2 Banner (ERP Financial Software package); SAP ERP

Training (Modules - Finance and General Ledger); Microsoft Project

Management

08/04- 02/06

The Ross Group Inc., - Atlanta, Georgia

Director, Business Development & Training/Southeast

Prospected and closed new client business for data base technology

professional services. Responsible for managing the delivery of complex

project initiatives for selected accounts. Oversaw and actively

participated in training of end users and power users.

04/00 - 08/04

Butler Technology Solutions - Norcross, GA. (closed office)

Program Manager

Interacted with key IT and Finance & Accounting decision makers (Sr.

Management and C-level executives); consultatively marketed and sold

Information Technology and Finance & Accounting professional services to

Fortune 1000 companies, governmental organizations and academic

institutions. Responsibilities included managing projects and employees and

directing the training and recruiting efforts.

01/99 - 04/00

Renaissance Worldwide - Atlanta, GA (consulting assignment)

Managing Consultant - Program Manager (MCI/WorldCom)

Developed and implemented a Project Management office for the Local Number

Portability Provisioning Systems organization which included 50+ concurrent

projects. Developed training materials (web-based and CBT) and trained 100+

IT professionals (end users and management) on MCI/WorldCom's proprietary

financial systems.

01/98 - 01/02

Mercer University - Atlanta, Georgia - Douglas County (part-time; evenings

and weekends)

Information Systems Adjunct Faculty Professor/Advisor

Provided classroom, web-based and one-on-one instruction to adult learners

seeking a B.S. degree in Information Technology. Responsibilities include

revising curriculums to meet the needs of diverse students; developing,

implementing and maintaining schedules and classroom facilities; advising

students on career development and participating in educational networking

events to staying abreast of technology and instructional methods.

Sample of Courses Taught: Microsoft Suite (Microsoft Word, Excel,

PowerPoint, Project Management and Access); Database Technologies,

Networking, Desktop Applications, Introduction to Operating Systems I;

Intermediate Operating Systems II; Cross Functional Requirements Gathering,

Hardware and Software Technologies

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