Assistant Technician
Resume:
tjadenj23@hotmail
.com
Jackie M. Tjaden
Qualificatio Excellent personal motivation, Communicate effectively both orally and in
ns written form, Trained in medication administration, CPR and First Aid,
Proven ability to be an effective team member as well as work independently,
Maintain calm demeanor during stressful situations, Meet challenges with an
open mind and positive attitude, Adapt quickly to different environments,
Versatile, Personable, Organized, Proficient in Microsoft Office.
Professional 2007-2010 CIGNA Corporation Eden Prairie, MN
experience Care Senior Associate
Provide initial contact for our members. Assist them in finding a clinician
best suited for their individual needs.
Ensure claims are resolved in a timely manner.
De-escalate stressful situations with members by being empathetic and using
effective communication.
Provide initial point of contact with those who are experiencing crisis
situations. Direct them to clinicians and other resources.
Develop and take on different projects as they arise. These include:
clinical discussion forums, communication resources and verbiage work
groups.
2002-2007 Children's Home Society Sioux Falls, SD
Child Care Counselor
Assess children with emotional and behavioral problems. Provide them with a
therapeutic environment, while teaching social skills, life skills and
coping mechanisms.
Demonstrate responsibility and confidentiality through the workings of
confidential documents and information.
Function as an Assistant Team Coordinator ensuring the safety of the
children as well as staff. Demonstrated leadership and effective
communication skills.
Assist in creating treatment plans and implementing behavior specific
programs, while providing feedback to the treatment team as well as
important family members and referents.
2007 Volunteers of America, Dakotas Sioux Falls, SD
Life Skills Educator
Provide structure and support to adolescents in residential treatment while
they await court appearances or transfers to other facilities.
Implement listening and reasoning skills when defusing hostile situations.
Assisted clients with intake process.
2006 State's Attorney's Office Sioux Falls, SD
Intern
Assisted with jury selection.
Created files and documents.
Attended an array of court hearings.
Education 2002-2006 Colorado Technical University Sioux Falls, SD
Bachelor of Science in Criminal Justice
Professional certificates include: Management Essentials, Professional
Communication, Juvenile Delinquency and Victim Services, Domestic Violence,
Legal Studies and Court Processes, Corrections Technician
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