Software Engineer Project

Thomas Cauchon

* ***** **** *********, ** *****

Phone: 781-***-**** E-mail: ********@*****.***

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EXPERIENCE

Director of WorldWide IT

GRAND CIRCLE LLC - Boston, MA June 1997 - August 2010

Leading $650M direct market travel company offering extended tours around

the globe

Provided strong and steady leadership to the Systems, Telecom, Production

Support and Help Desk teams and shaped overall IT direction reporting into

the SVP of Information Services. Over the past 13 years, grew the

department from 5 associates supporting 500+ employees located in 2 offices

to 15 associates supporting 1,500+ employees spread across 45 international

offices and 20 company owned river ships. The Data Center was expanded from

10 servers in one location to over 200 servers in three locations.

Platforms managed include IBM i & pSeries partitioned to support Data

Warehouse, ERP and Financial application systems, Windows & Linux servers.

Designed and led the implementation of virtualization, both on the midrange

and server hardware and the consolidation of data storage via SAN.

Responsibilities include:

. Lead a team of 15 located in N. America, Europe and Asia to support

enterprise infrastructure

. Creating and presenting annual $5M Capital Budget

. Establish and communicate strategic vision for IT Infrastructure

. Setting department goals and operating metrics

. Performance management

. Identifying technologies to address specific business needs and

coordinate their implementation

Selected projects involving multiple systems and business units:

. Implementing a new workflow model for the Contact Center utilizing

software from Aspect, Onyx CRM and internally developed applications

to deliver inbound/outbound calls, emails and quality letter tasks to

associates based on volume and priorities

. Web hosting - $220K project to leverage existing infrastructure and

host company web site in house, resulting in $550K savings over three

years

. Front office management system on 15 ships - $500K project leading to

$1M savings in ship operations

. Midrange system implementation - $400K project to deploy Oracle onto a

multi-partitioned IBM pSeries running AIX in order to support three

simultaneous business initiatives

Additional highlights:

. Lead the adoption of Agile development methodology for Production

Support and Infrastructure teams

. Negotiated local/national/international voice and data contracts to

support 44 offices

. Implemented and provided ongoing governance for SOA architecture based

on IBM Websphere and Microsoft .net framework

. Conversion of standalone Windows servers to blade environment running

under VMWare connected to a centrally managed Storage Area Network

(SAN).

. Improved department support quality from 73% to 95% as measured by our

customers while tracking and resolving 13,000 issues/year

. Hired international staff in Europe and Asia to provide 24 hour

support coverage and handle increased workload

. Established ongoing metrics to drive and measure team performance

. Lead development and implementation of Corporate Disaster Recovery

plan

Director of LAN Services

National Leisure Group - Woburn, MA June 1996 - June 1997

Managed staff of five with responsibility for Help Desk, LAN/WAN and

desktop support. Designed and implemented WAN for twenty sites in New

England supporting 400+ users utilizing Citrix. Organized and managed move

of technical infrastructure to new location within New England. Data Center

included two HP 9000 series systems running HPUX and a custom developed ERP

system.

Sr. Software Analyst

Commonwealth of Massachusetts - Boston, MA June 1995 - June 1996

Participated as part of a team in determining software and hardware needs

for mission critical application; this included evaluating Oracle CASE

tools and various Unix midrange systems including HP 9000 and IBM RS 6000.

Implemented departmental wide email system and performed DBA functions on

Oracle 8 database.

Sr. System Analyst

KPMG Peat Marwick LLP - Boston, MA December 1991 - June 1995

Created and supported Help Desk using Remedy within the IT department.

Designed and managed Windows Server LAN supporting 200+ users. Provided

training classes in basic computer usage with emphasis on remote access

Software Engineer

Wang Laboratories - Lowell, MA December 1990 - December 1991

Implemented changes to the VS Midrange Operating System. Performed software

testing for code changes

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EDUCATION

Boston University Boston, MA

Masters of Science in Telecommunications - Graduated Summa Cum Laude

Wentworth Institute of Technology Boston, MA

B.S., Computer Engineering - Graduated Cum Laude

TECHNOLOGY SUMMARY

Data Center

IBM i & pSeries

SAN (fibre channel & iSCSI)

Disk to Disk, Disk to Tape and disk to remote site backup

Tivoli monitoring and storage management

Checkpoint firewall

Avaya

Aspect

Data Center Power & Environmental

Remote facility planning

Disaster Recovery Services

HP 9000 Series

Software

Windows desktop & server

Oracle 10g for data warehousing

Lawson Financials

Linux

AIX

HPUX

GSS Issue Track

Remedy

Veritas Net Backup

OSX

Websphere

.net framework

IIS

SOA Design

Onyx CRM

Citrix

VMWare

Networking

Fiber Chanel

Cisco routers & Switches

Extreme Network Switches

MPLS

Frame Relay

WIFI

GPRS

3Com

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