Quality Assurance Management
Resume:
Sheila Peace Johnson
Carrollton, Virginia 23314
757-***-**** Home
757-***-**** Cell
********@***.***
Education
Surry County High School – Dendron, Virginia, graduated June 1982
Virginia State University, attended 1982 1984
Thomas Nelson Community College, attended 1984 1985
Strayer University,, currently enrolled since 2008
Work Experience
International Paper Newport News, Virginia October 18, 1988 to present
February 13, 2007 until present Administrative Support
• Work with the supervisors and managers to assist in defining capacity needs regarding personnel and
scheduling.
• Communicate critical information to department employees (both written and verbal), as directed by facility
management.
• Manage inventory and order supplies for the facility. Stock supplies, as needed
• Provide clerical support for Shift Supervision and Department Management.
• Manage vacation and coverage schedule for production departments.
• Input daily production data and generate daily production reports for Daily Plan of Action (DPOA) Meetings.
Attend DPOA meetings to provide data clarification, provide support and document action items.
• Work with the Accounting Department to closeout jobs after they have been completed to make sure the
variances were correct.
• Coordinated finished product shipments with the Shipping Department to meet customer delivery
expectations.
• Investigated customer complaint issues. Facilitated Root Cause and Corrective Action Process using the 5
Why’s method.
• Assisted department management during interactions with customers, suppliers and senior company
management.
January 2006 February 12 2007 Feeder Operator
• Assisted the Operators during the gluing press by:
o Validating product running was correct, according to the production schedule and maintained flow of
product to process.
o Communicating non conforming conditions to Quality Assurance.
o Conveying critical information to the next Feeder Operator coming on shift to maintain productivity
expectations.
o Inputting production data into the Oracle System at the end of the day.
February 2000 December 2005 General Service Worker and Counts Personnel
• Calculated and maintained production counts, produced daily within the department.
• Issued designated paperwork required to execute the jobs.
• Generated and verified labels required to identify finished product for shipping.
• Inputted daily production data and generated daily production reports for Daily Plan of Action (DPOA)
Meetings.
September 21, 1993 January 2000 Shift Coordinator
• Responsible for assigning daily responsibilities and tasks for 50 employees. Worked closely with department
management to align with operational excellence goals.
• Provided first level of trouble shooting and problem solving, prior to escalation to next management level.
• Attended Daily Plan of Action (DPOA) meeting to determine production needs and obstacles.
• Teamed with additional Shift Coordinators, to provide seamless transition shift to shift.
• Input various production data into Oracle system such as resource hours, amount of production produced,
and hours worked per job. Generated Shortage Reports, as necessary.
• Worked closely with Human Resources regarding employee’s evaluations, work performance, attendance, pay
rates and benefits.
October 18, 1988 –September 20, 1993 General Service Worker
• Validated product running was correct according to the production schedule and maintained flow of product to
process.
• Assisted in the documentation of daily production data.
Achievements
Volunteer of the year at Surry County Parks and Recreation in 2004
Safety Employee of the Month in 2008
Cross trained throughout the facility at International Paper, Shorewood Packaging
Certified Mastery Pay For Skills Trainer
Certified First Responder
Activities
Active in my church (Campbell’s Chapel A.M.E.)
Volunteer in the Isle of Wight Public Schools 2003 to present
Volunteer at Isle of Wight Public Library 2003 to 2005
Team Mom for son’s basketball team 2005 to present
Volunteer at Surry County Parks and Recreation summer and winter programs 1997 to present
Skills
Microsoft Word 2003 and 2007, Excel, PowerPoint Presentations, typing, spreadsheets, work well with coworkers,
work with little or no supervision, carryout directions and instructions, great organizational skills, support team
members, independent thinker, comfortable with new assignments, desire to learn new things, self starter, multi
tasker, does things that need to be done without being told to do so, has a positive attitude
Meetings and Event Planner, Policies and Procedures Manuals, Bookkeeping, Lead by Example, Enthusiastic and
Committed to Operational Excellence
Inventory Management
References
Provided upon request
Contact this candidate