Manager Technical Support

Theron B. Boykin

Permanent Address:

**** ******* **** **.

Stone Mountain, Ga 30087

Phone cell:404-***-****

Email: **********@*****.***

Objective Seeking a position in Technology Industry with great potential

for growth

and the advancement of career.

Education Macon State University Macon,

GA

Bachelor of Information Technology, May 2000 GPA 3.3

Microsoft Certified Professional +2 2001

A+ Certification 2002

Work Experience

Feb 07-Present Goodwill of North Georgia

Atlanta, Ga

IT Technician

. Provided support for network and internet connectivity

. Provided Level I/II technical support of hardware and

software problems

. Troubleshoot and supported printing issues

. Provided A/V support and setup for organizational meetings

. Performed problem analysis of hardware and software issues

. Provided technical support via phone, emails, and remote

tools and on-site visits as necessary to end-users.

. Provided support for users in the citrix environment

. Configured and modified citrix environment for end users

. Configured and installed new software and hardware for

desktops and laptops

. Responsible for accurately logging, ticketing and tracking of

inbound technical support calls and providing accurate and

professional resolution on all supported issues in a timely

manner.

. Provided Blackberry provisioning and support for users on BES

. Provided provisioning and support Air Card devices for users

Feb 05-Feb 07 Hands On Atlanta Atlanta, Ga

Partners In Technology Manager

. Lead staff, volunteers, and corporate resources in the

execution of Technology Service Day, engaging more than 650

skilled-based volunteers serving the technical and business

development needs of nonprofits

. Created and managed projects of nonprofit needs for one-time

projects and special events

. Developed and implemented curricula to meet the needs and

interests of program participants for the technology

enrichment program and technology learning centers

. Created, produced, and uploaded elements in Microsoft Share

Point

. Tracked and published volunteer opportunities in a volunteer

management web-based program (HOT)

. Work in coordination with Corporate Manager to seek and

acquire computer donations

. Recruited volunteer leaders to lead year-round volunteer

opportunities, computer refurbishments and technology

education sessions

. Recruited, trained, and managed technology volunteers.

. Managed Technology Interns

. Refurbished, repaired, and re-imaged donated computer

systems.

July04-Feb 05 IBM/CGS-Computer Generated Systems

Atlanta, Ga

Technical Support Agent

. Provided hardware and software support for all IBM Mobile

customers in a call center environment

. Primary duties includes creating and closing trouble tickets

in Clarify E/Front Office and answering 20-30 calls a day.

August03-June 04 Hands On Atlanta - AmeriCorp

Atlanta, Ga

Team Leader

. Primary duties include leading a team of 3-6 members and

identify community resources to address the needs of

Atlanta's elementary and middle school students.

. Lead and facilitated Technology workshop in after school

enrichment program.

. Serve as reading coaches, plan after-school enrichment

programs, train and manage volunteers.

. Integrate technology into the classroom, renovate school

campuses, encourage parental involvement, build corporate

sponsorships, support P.T.A. efforts, establish mentoring

programs.

Skills

Citrix, XenDesktop,Vmware Server & Workstation, Microsoft Office 97-

2007, Routers, Hardware/Software Support, Troubleshooting,

Networking, TCP/IP, DHCP, NAT, RAS, DNS, WINS, HTTP, Computer

Repair, Win XP, Vista, 7, Window Server 2008, Windows NT Server

& Workstation, UNIX/Linux, DOS, Internet Explorer 3.0-5.01,

Outlook Express, Outlook, Java, Applet, Servelet, Visual Basic,

Lotus, Office Suites 97-2000, Adobe Photoshop, PC Anywhere,

Paintshop, WordPerfect, Netscape, FrontPage 97/98/2000, Visio,

C/C++, Remedy, HTML, PowerPoint, Access, AutoCAD 2000, Microsoft

Share Point, Citrix, Blackberry Server(BES)

Achievements

Microsoft Certified Professional +2 2001

A+ Certification 2002

Hope Scholarship 1995

Essence Award (Academic Achievement Award) 1996

Certificate of Information Technology 1999

Associate of Information Technology 1999

National Society of Professional Engineers 1995-1997

National Society of Black Engineers-Treasurer 1996-1997

Dean List Fall 1999

References Available Upon Request

Contact this candidate