Customer Service Technician

A shley J. Moran

**** ******** ** *** * Richmond, VA 23294 434-***-**** **********@*****.***

Targeting Entry Level Computer Technician Positions

Recent ITT Tech graduate offering a strong academic background in IT combined with

excellent communication and team leading skills.

Strong desire to never stop learning as I pursue a career in the Computer Networking

Field

Education

ITT Technical Institute – Richmond, VA, Graduation December 2009

Associate of Applied Science in Computer Network Systems and Information Technology GPA:

3.7

Graduated with Honors

Relevant Coursework:

Microsoft Network Operating System I & II Linux Operating System

Networking Application Services and Security Linux System Administration

Operating Systems WAN Technology and Application

Introduction to Computer Programming Network Technology and Service Integration

Microsoft Desktop Operating System Network Development Capstone

Project

Structured Cabling Database Development

Network Standards and Protocols

Technology Summary

Systems: Linux, Windows Vista, XP

Databases: SQL Server, MS Access

Languages: Visual Basic, Python Introduction to SQL

Software: MS Project, MS Office

Misc Skills: Typing Proficiency

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Professional Experience

TechTurn, Ashland, VA April 2010 To present

Test Technician

Analyzed systems

•

Perform variety of performance and production test on desktops and notebooks

•

Wipe Hard Drives

•

Grade functionally and cosmetics of desktops and notebooks

•

BEST BUY, Richmond, VA August 2008 January 2009

Media Customer Specialist

Supported the gaming, music and movie departments

•

Delivered excellent customer service

•

Took inventory of all items in warehouse

•

Set up and took down all display materials

•

BABIES R US, Richmond, VA July 2008 October 2008

Customer Associate

Delivered excellent customer service

•

Supported infant care section

•

Responsible for keeping all stock current in infant care section

•

Sears Portrait Studio, Richmond, VA November 2007 Jaunary 2008 Seasonal

Photographer

Photographed families and individuals for professional portraits

•

Sold portrait packages to customers

•

South Hill Welding, South Hill, VA September 2005 February 2005

Secretary, Front Office

Answered Phone and handled customer requests

•

Filed receipts and kept accurate records of transactions,

•

Tracked inventory in company database

•

The Two O’s Construction, Bracey, VA June 2003 August 2007 Seasonal

Laborer

Roofing

•

Painting

•

Remodeling

•

Clean up of work sites

•

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