Customer Service Representative
Resume:
SHENIQUA JONES
Arlington, Tx, 76011
************@*****.***
Human Resource Assistant with strong interpersonal and organizational
skills with a keen ability to multitask a variety of challenges and
responsibilities.
EDUCATION
College
University of Texas at Arlington
Arlington, TX
Present
Major: Criminal Justice
Minor: English
Summary of Qualifications
Strong ability to lead and train staff and agents.
Excellent ability to gather and analyze statistical data and generate
reports.
Profound database management skills.
Remarkable ability to communicate effectively, both orally and in writing.
Exceptional record maintenance skills.
Excellent ability to solve problems.
In-depth receptionist skills.
Deep ability to compile information and prepare reports.
Excellent coordinating skills.
Immense ability to schedule appointments and maintain calendars.
Excellent interpersonal skills, office etiquette and phone manners.
Software: All Windows operating systems, Microsoft Word, Power Point, and
Excel.
Professional Experience
Novo1
Human Resource Assistant
May2008-August2010
. Provide administrative/secretarial support for the department/division
such as answering telephones, assisting visitors, and resolving and
referring a range of administrative problems and inquiries.
. Schedule and coordinate meetings, interviews, appointments, events and
other similar activities for supervisors
. Establish, maintain, and update files, databases, records, and other
documents; develop and maintain data, and perform routine analyses and
calculations in the processing of data for recurring internal reports.
. Conducting nationwide background checks on new applicants.
. Schedule trainings for new employees
. Conducting Social Security verifications
. Staffing
Novo1 Scan Campaign:
January2006 to Present
Forth Worth, TX
Customer Service Representative
. Verify eligibility and medical plan benefits for providers.
. Record all customer and provider encounters in a clear and concise
manner.
. Transfer members to other departments as needed.
. Work in a polite, courteous, and effective manner.
. Answer fielding questions about Scan Health Plan
. Required to set 15 in home appointments for potential new members and
meet 50% conversion rate each month.
Novo One - (Market Research)
July 2005- January 2006
Forth Worth, TX
Customer Contact Specialists
Meet specific performance standards such as: number of calls vs. number
id completed surveys. Striving to become an executive interviewer.
Excellent telephone demeanor. Maintain and capture words verbatim,
establishing and accomplish goals like: being able to keep track of ratio
of time on the phone.
Gap Outlet
September 2003- June 2004
Cashier/ Stocking
Maintain a friendly attitude while assisting customers with pricing
questions and concerns. Required to assist customer's wit purchases, and
restock shelves and return any misplaced items back to the correct
department
Pizza Hut
August 2001- August 2003
Cedar Hill, TX
Customer Service Representative
Responsible for taking orders, cooking and dispatching drivers to set
routes. In charge of answering phones and store when manager is gone.
Training new customer service representatives.
References Available upon Request
Contact this candidate