Customer Service Human Resources

Joyce Xavier Johnson

*** **** ***** *****, ***********, MD 21157 443-***-****

EXPERIENCE

Full Time Parent

August 2001 - Present

CELLULAR ONE

Administrative Assistant, April 1995 to July 2001

Supervised the management of the front office. Maintained inventory of

office supplies and equipment. Provided secretarial support to the

Executive staff. Trained and supervised the Receptionist. Prepared

departmental payroll. Maintained petty cash records. Coded and processed

invoices daily. Provided support to the Financial Analyst. Organized

various luncheons, meetings and other departmental functions. Supported

the Human Resources department in organizing and providing training

classes. Developed and maintained vacation tracking mechanism.

J. C. PARRY & SONS, INC.

Secretary/Receptionist, July 1993 to April 1995

Assisted the CEO with Canadian affairs. Organized and processed sales

leads for the marketing department. Processed daily cash deposits and

production reports. Prepared month-end reports for Executive staff.

Answered and directed phone calls. Organized and maintained files. Typed

correspondence for all office personnel.

BILL CALLAHAN, INC.

Retail Program Coordinator, August 1992 to July 1993

Answered phones and took orders. Solved customer complaints and inquiries.

Contacted delivery service regarding delays, damages and arrival dates.

Trained and supervised three to four order takers. Entered and processed

orders from computers. Prepared mass mailings. Handled membership

donations from over twenty organizations. Prepared invoices for accounting

department.

LEEDMARK

Customer Service Representative/Front End Cashier May 1991 to January 1994

Provided excellent customer service to all customers; Greeted customers;

Resolved customer complaints; Processed merchandise returns and exchanges;

Answered inquires via phone and in person; Maintained clean and orderly

area: Maintained accurate register/money in cash drawer.

NEWS CENTER

Sales Clerk, January 1991 to July 1992

Analyzed daily sales. Maintained inventory and ordered stock as needed.

Trained and supervised new employees. Solved customer complaints.

Reorganized product displays. Initiated recycling awareness among co-

workers.

EDUCATION

UNIVERSITY OF PHOENIX ONLINE CAMPUS

Bachelors of Science Degree in Communications, November 2009

Relevant Courses: Communication for Training and Development, Ethics and

Communication, Interpersonal Communication

Achievements: 3.97/4.0 GPA, Graduated with Honors

CATONSVILLE COMMUNITY COLLEGE

Associate of Arts Degree in Business Administration, May 1991

Relevant Courses: Human Resources Management, Marketing and Principles of

Management.

Achievements: 3.5/4.0 GPA, Dean's List

LANSDOWNE HIGH SCHOOL

Liberal Arts Diploma, June 1989

Achievements: National Honor Society, Scholastic All American and Member

of the United States Achievements Academy.

SKILLS

MANAGEMENT INFORMATION SYSTEMS

Proficient with Word, Excel and PowerPoint and Internet research

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