Customer Service Representative
Resume:
Carmella Price
Houston, Texas 77099
**********@*****.***
EDUCATION
LoneStar Colleges – Business Computer Present
University of Phoenix - Business Management 63 credit hours 2006- 2009
DSL Installation, Registration, Trouble Shooting Training 160 hours 2008
Danville Area Community College Liberal Arts college courses
Danville High School General Studies 1983 Graduate
CUSTOMER SERVICE PROFESSIONAL_________________________________________
Profile
• More than 10 year’ successful experience in customer service and support with
recognized strengths in problem solving and troubling shooting, sales staff support, inbound and
outbound call center experience
• Possess solid computer skills
• Excellent working knowledge using, MS Excel, WordPerfect, MS Word, Access, Power
Point, Some experience with Quickbooks.
• Ability to train, motivate and supervise customer service employees
• Develop plan, conduct audits and variance analyses, summit payroll and filings, and
maintain/update accurate inventories
• 11 years of medical claims processing and examining. Usage of ICD-9 and CPT codes
EOB, Usage of medi-soft,
Synposis of Achievements
• Increased customers base through effective marketing to business, and apartments
• Reactivated old accounts through calling to old customers, utilizing persuasion
• Proactive planning let to notable increase in morale at my Loan Store
• Monthly customer satisfaction surveys were at 100% receiving monthly bonuses
Employment
ATT Inc, Houston, Tx 2008-2009
Customer Service Representative (Tech Support IP)
Responsible for providing technical support for AT&T high speed internet problems via
Phone. Troubleshoots hardware software issues and communicates with helpdesk to
resolve complex issues/problems. Provides technical assistance to ensure a positive
customer experience. Provides a full range of customer service for AT&T high speed
internet
product in a prompt, efficient and professional manner. Advance troubleshooting for PC/
browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides
customer education to same. Demonstrates listening and analytical skills, with the ability
to obtain key information and resolve complex service problems with first call resolution.
Communicates courteously and pro-actively to learn customers short term and long term
Needs and understands issues from customer’s position. Recommends products or
Services to customer. Diagnose PC hardware, software, operating system and cable
modem and cabling issues. Consistently demonstrates ability to meet higher expectations.
EZ Corp, Houston, Tx 2003 – 2008
Loan Service Manager
Responsible for demonstrating knowledge of and responsibility for financial services. To
include the ability to read and understand Profit & Loss statements. Had to assist in
generating revenue for the company. Had to hire, counsel and coach and conduct
performance management sessions. Responsible for marketing to bring revenue to the
company twice a week. Responsible for inventory, purchasing orders, shipping and
receiving of products via Fed-X. Had to make various bank transactions. Travel to others
stores as needed.
Milestone Academy, Houston, Tx 2001 – 2003
Adminstrative Assistant
Responsible for possess excellent communication skills. Had to provide excellent telephone
and in-person reception. Performed administrative assignments in a skillful and timely
manner, Kept track of all pre-applications and scheduling of appointments for returning and
new students. Maintained excellent record keeping of confidential files. Performed data
entry, copying, filing, faxing and scheduling.e-mailing and other PC operating systems.
Had excellent skills with MS Word, Access, Excel, Power point and Outlook. Working
knowledge of Quickbooks.
(SERVICES WERE CARRIED OVER FROM GOODNEWS ACADEMY) 1999 - 2001
REFERENCES FURNISHED UPON REQUEST
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